Departure37961261572
2024年5月9日
This is a lovely new hotel, located just off the A34 and right next to Tesco Extra - handy for fuel and lunch supplies etc. The lobby and rooms were smart and tidy and the beds very comfortable. Unfortunately, our experience of the staff was less impressive. On arrival (7pm on a Sunday evening of a bank holiday weekend), there was nobody at the check-in desk and the self-service terminals weren't working. The adjacent bar and restaurant were closed due to 'technical issues'. I rang the service bell and a member of staff appeared from a distant corner of the restaurant - himself and a female colleague were watching an iPad / phone and wearing headphones so hadn't seen / heard us arrive. Check in was a quick affair - they were obviously keen to get back to their film or whatever. That's not really a problem for us as we just want to get to the room. However, the following morning when we went down for breakfast, we were told that they couldn't accommodate us as we should have pre-booked a table when we checked in. This was not mentioned at the time and although we regularly stay in Premier Inns, I've never had to book a table for breakfast before so we had no idea. Despite lots of empty tables, they were adamant that they wouldn't let us into breakfast without the booking. Eventually, we persuaded the young lady to let us eat on the lower 'easy' chairs and tables between the restaurant and the lobby as it was her on duty when we checked in the evening before and she should've asked us to book then. Although we appreciated being accommodated, she was rather sulky and we overheard her speaking negatively about us to a colleague a bit later which wasn't great and not the usual friendly service we normally experience at the other Premier Inns we've stayed at.
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