Hilary Miles Flowers Ltd / Vancouver附近的溫哥華酒店

This was perfectly adequate for my one night stay prior to a cruise. The location is easily accessible from the train from the airport and less than a mile from the cruise terminal. It is no frills but clean. I had a shared bathroom which was a concern but it was fine. You share the bathroom with another room and you will hear them in there but, again, it was one night. There was a sink in the room which was good as you didn't need the bathroom for basic teeth brushing, etc. If I was doing an overnight in Vancouver again, I'd go back.

距離Skytrain的Boardway City Hall站大約500米，周圍也有公交站可以前往UBC，交通方便。如果定了標準房並選擇了雙床優先，最後前台給的是1張大床的話，可以讓前台去系統裏查一下。早餐一般，但種類還算齊全，這個價位可以接受

進入酒店從門口進來再到前台．再要上電梯到L層．酒店門口門僮未幫忙將車上的行李箱拿一下．房間衞生要求打電話給前台．如果我本人不會英語．衹能去前台用手機翻譯．可以用一個掛牌放在門上的把手通知服務人員．

(我的名字被匿名保護我的身份,以保護我的身份)這次審查被推遲了,原因是警方正在調查我們在 Versante 酒店停留的情況。我和妻子預訂了我們在Versante酒店的住宿,最初是8月29日星期一至8月3日星期六。我們預訂了14樓的頂層套房,非常喜歡它,所以我們取消了我們在費爾蒙特酒店的預訂,所以我們可以在6號去機場之前延長我們的住宿時間。我們認爲這將是最放鬆的住宿之一,我們的酒店體驗很快就變成了 Versante 酒店的惡夢。這是對Versante酒店員工的信任的背叛,Versante將公司的價值描繪成怎樣的。我想提及的是,有一些值得注意的工作人員非常有同情心,而且遺憾的是,這次經歷對那些努力工作的人,他們真的試圖讓我們留下難忘的印象,這真是可惜。你們酒店裏發生的事件,你們僱來照顧客人的員工令人難以置信地心碎,我不希望任何人經歷我和妻子所見證的事情。星期二,8月30日,我們在Spa Versante預訂了熱石按摩,並在3:45PM確認了我們第二天的班車預訂。Yasin經理是第二天在3:45PM確認了我們第二天的Spa班車預訂的那個人。8月31日星期三在315PM我們接到我們酒店房間(1404)的電話,前台接待員Nini問我們是否爲330PM訂了班車,然後告訴她是爲345PM確認了,她說OK,我們掛了。345PM我老婆下樓去接前一天我們訂的班車給我老婆的spa預約沒有班車我老婆問了那邊的Valet問她名字說沒有票然後他帶我的妻子去前台工作,他叫 Nini ,並詢問了班車預訂的情況。我妻子告訴她她在溫泉浴場和穿梭機預訂的約會,這應該讓尼尼明白,預訂是爲了更遠的 Versante Spa 。尼尼告訴她,沒有去水療中心的班車,只有去YVR的班車。最後,尼尼說我妻子沒有預訂班車。當我妻子告訴她我們接到她(在315PM)打來的電話確認我們的班車時,尼尼否認打任何電話到我們房間,尼尼隨後告訴我妻子沒有班車過來,指着門口叫她走。尼尼沒有提供任何幫助或解決,她拒絕了我妻子作爲客人的需求,也沒有向她提供足夠的信息,以瞭解她在Versante Spa的預訂。只有兩個女孩在工作,前台的妮妮和莫妮卡。我妻子當面與尼尼交談時,在電話裏認出了她的聲音,她否認曾打電話到我的房間去開會

我和未婚夫與您的酒店一起預訂，以慶祝我們的訂婚。當我們要慶祝時，我們通過電子郵件發送了在房間裏準備一瓶白葡萄酒的信息，其中一位經理人很好，還給我們下樓的餐廳25美元的禮品卡。當我們起床時，瓶子不在那兒（他們忘記了）。 。 。 。下樓梯喝一杯，開胃菜，我們的女服務員簡直糟透了。她沒有微笑，避開了我們的餐桌。 。 。問我3次以確認我的點餐順序（一杯白葡萄酒），因為她一直忘了。 。 。花了15分鐘終於得到它。 （餐廳不忙）這是糟糕的客戶服務。我們決定離開餐廳，回到我們的房間喝一杯酒，然後再出去吃晚飯，那裡的酒還不在那裡。 （我們已經檢查了2個小時）退房時快到第二天早上。 。 。 。停車費是我們知道的33美元，但又增加了9美元的停車稅。 。 。 。加上常規稅。您可能應該將廣告價格定為42 $。 。 。超級煩人。這家酒店真讓我口感不好。我們一直都停留在北部貨車峯頂，每次5/5。對不起，我聽起來很消極。 。 。對於我們來說，這應該是一個非常特別的夜晚，我覺得這可能會好得多。

Thank you for the opportunity to describe my Inn at the Quay experience. I was booked for a day procedure at Royal Columbian Hospital at 6:00AM on Saturday May 20. Because I was travelling from out of town and had to be driven home (as a requirement of the procedure) I elected to travel by train to Vancouver and then New Westminster on the day before, Friday. On Tuesday May 16 I booked a room at your hotel for the night of the night of Friday May 19 for $389.00 ex-taxes. My plan was to take a cab to the Hospital and then my daughter was then going to drive to town to pick me up and drive me home after the procedure on Saturday. After travelling to New Westminster I had time to kill because I called the Inn at the Quay to see if I could get an early check in but was told that you were very busy and that was not possible. The hospital recommends attending with only your care card for security reasons. For this reason I had my BC Care Card and the credit card I used to book the room in my cellular phone case. During my wanders I lost my phone. Fortunately I had a significant amount of cash so I got a cab immediately and attended at your hotel. I explained my situation to the clerk on the desk and she said that she could not check me in without the credit card I used to book the room. I asked her if you would charge that card with the room price if I had not shown up and she agreed that that was the case. When I asked if she could just charge the card and let me stay she said that the situation was different and was against your policy. I questioned her further and she summoned a person form the back office who agreed that the situation was completely different and actually said “Sorry, we can’t help you.” When I suggested cancelling the credit card transaction and paying in cash that suggestion was also turned down. Reason was lost on these two minions that are trained to be slavishly obedient to your rules and policies. I am sure that if you question these two they will agree that I was polite and courteous throughout our encounter. After several attempts at circumventing their indifference I felt that I should leave before I started to get mad. As a competent, attentive and businesslike hotelier I am sure you are aware of the saturation in your market on any given day. If you harken back to May 19 you will recall that all of the other hotels in New Westminster and as far as Port Coquitlam were completely booked. No matter, I was able to avail myself of a comfortable chair in the admitting lobby of the Royal Columbian Hospital from 4:00PM on Friday until 6:00AM the following morning. Except of course when I had to leave the admitting lobby while the janitors polished the floors. Because the Emergency Room lobby was full I was able to meet some of the interesting local street residents that were outside at 2:30AM. The questionnaire you emailed me “after my stay” to comment on my experience does not have sufficient space to fu

我和丈夫在Burnaby地點住了一晚,以便參加附近的晚餐活動。我們入住了房間,加熱器已經打開,設置在68,似乎工作OK。我們到達房間後不久,一名維修人員敲門,看看加熱器是如何工作的。這應該讓我們知道接下來會發生什麼。過了一會兒,該單位開始吐出更涼爽的空氣。我可能會補充說,該單位從未按應有的方式循環。我把單位翻到72左右,看看這是否會產生影響,但沒有,它沒有。我們聯繫了前台,5分鐘內,維修人員來檢查。我們被告知加熱器必須保持在68,沒有高,否則不會工作。我從來沒有聽說過這樣的事情。溫哥華的高溫是40年代中期,進入30年代,晚上。到這個時候已經5點半了,我們不得不在6PM出門參加晚餐活動,希望我們要求換個房間,因爲回來的時候房間裏肯定涼快些。我們都很累,需要一大早離開酒店,所以我們決定“把它弄出來”。我尋找額外的毯子,沒有。我最終在外套裏睡了總共2個小時。這不是一個舒適的體驗。我慷慨地給這個酒店2星,因爲房間本身很乾淨,牀品很舒服。前台服務員很友善地給我們50%的折扣,因爲我們的不適是她所能做的最好的,但當我聯繫他們的總部時,他們提供了50%的折扣,而不是未來的住宿。不要認爲我會接受他們的提議,但無論如何謝謝。

酒店位置理想。近機場、機場鐵路直達、交通配套非常便利旅客。酒店內有餐廳、娛樂設施兼備。巴士路線多，可到各旅遊景點。下次再到溫哥華，一定會預訂房間。

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9.27-10.30入住4晚。 第一天入住時，衣櫃裏還有前任住客留下了牛仔衣和牛仔褲，電話到前台告知的時候接電話的服務生語氣還有些不耐煩，隨後housekeeping來敲門拿走了衣物，留下一句sorry. 當晚一夜未眠，因為房間臨街，整晚幾乎每隔30分鐘就有🚓警車呼嘯而過的聲音，感覺到處都有人鬧事或突髮狀況，此起彼伏異常尖銳，完全無法安然入睡，給人強烈的這個城市不安全的感覺。 第二天夜裡出奇的安靜，睡的很安穩。 第三天晚上9點我們剛躺下，房間裏響起刺耳的警報⚠️，嚇的我們馬上穿好衣服打開房門準備跑下樓，發現整層樓的房客都站在自己門口探出頭觀望，完全不緊張的樣子。我們走到電梯口發現電梯失靈，然後老公拉開樓梯的大門，警報聲戛然而止！然後樓道裏響起工作人員的聲音說是false alarm，警報已解除。我們就回到房間剛脫了衣服想爬回床上，結果警報⚠️又響了，我們又穿上衣服走到門口，這次大家都很淡定，現在各自門口閑聊，但是報警聲一直沒有停，吵的大家頭開始痛了，老公回到房間電話☎前台💁🏻，一直沒人接聽狀態。沒有辦法，衹能忍受。過了2分鐘，又開始播報說是false alarm. 👮🏻🚒已經來看過了，解除警報⚠️，但是房間裏的報警依舊持續響了幾分鐘才徹底停止。酒店衹在廣播裏說謝謝大家配合，沒有任何其他的措施。 第四晚也是最後一晚，半夜警車也響過幾次，睡得不踏實。 由此，本次加拿大之行首站溫哥華喜來登的入住體驗非常不佳。設施相對陳舊，被褥上都是各種臟污（具體不詳細描述了），服務不到位，但收費確不低。當然了，青菜蘿蔔各有所好👌🏻如果要住，建議一定不要住臨街的房間，沒有隔音是很痛苦的。