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維羅納拉昆塔温德姆套房酒店
4/541 評價
***BED BUGS*** My room had bed bugs and when I brought it to the attention of staff they weren’t concerned what so ever. Rooms were not clean, other people’s hair in the sheets/pillows, made me wonder if they even change the sheets. Staff isn’t the friendliest besides the overnight guy. Needless to say I checked out. **edited update** I made a claim then was contacted by management a few days later, more or less he said it wasn’t their fault and there was nothing wrong with the room, in fact he said the room is exactly as you left it if you want to come look. My response was absolutely not and it’s been 3 days and nothing was done about the room? By our conversation and his mannerisms he didn’t care what so ever and seems to be a normal for this La Quinta. Zero remorse at all. Made it seem like it was my fault. Customer service was absolutely horrible. I would not stay here unless your okay with bed bugs! Speaking with more people in the area have said they have heard this before. Be careful !

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