核桃溪萬麗酒店(Renaissance Walnut Creek Hotel)

I thought it was. Great hotel for the rate they charge. It was not Luxury but it was very nice clean. They were not stingy on the towels. They provided some amenities that was just right. I’ll definitely stay there again when I visit family in the Bay Area.

Beds were awful. I expected a lot more from a hotel of this caliber. Toppers were lumpy and fall off the edge of the bed. The lamp on the desk electrocuted me. And the furniture was falling apart. There was hardly any parking because the gym members were all over the place. Everything cost money. The pool was always overcrowded due to gym classes. Gym members take priority over hotel guests.

Amazing hotel. I have stayed here for years and it continues to be my favorite hotel. The gym improvements were well needed and exceeded any gym I have been to. Courtney and Luis are both excellent customer service representatives for your hotel.

The mattress topper had feather quills that were poking us throughout the night. We must have pulled out 7 feathers out to make it comfortable though it seemed whenever I rolled over more would come to the surface. It felt uncomfortable to sleep on. If there's option to go feather free, I would do so.

The Renaissance is a great hotel-the pool is lovely and the access to the Bay Club is a huge benefit (although it was under renovation-it was still great, they're definitely doing their best to make it seamless for their guests!) The restaurant is definitely an exception, it's VERY expensive ($24 for a burger or tacos) and the service is bad, I had to get up and chase the server for more iced tea despite the fact that there were onyl 3 other tables seated at the time. There were crumbs all over the table and floor before I even sat down. I don't mind paying for good food but I wouldn't dine there again!

We checked in about 7pm, there were 4 people at the front desk just standing around & didn’t offer to help bring up our bags ( we had quite a few, we were in town for a wedding ) my son in law had to ask to use the cart. We were put on a hall that all the surrounding rooms the doors were propped open and had large (loud) fans drying out the rooms. Our tub/shower took hours to drain. Sunday morning, none of us showered because we didn’t want the tub to overflow. We were impressed with the gym. They also didn’t add my points as I am a Marriott member. Typically I love staying At Marriott. But I wasn’t impressed. & the rooms looked completely the same as they did in 2004 when we used to live in Walnut Creek.

Staff was very helpful and friendly and the lobby and hotel property were very clean and in good condition. Parts of the hotel and fitness club were under renovation, but all other areas were in good shape. I ended up needing to cancel my reservation last minute and they were very accommodating. Great staff and great property!