Stephanie on reception is very rude and dismissive. Refused to help with my noise problems - room was so noisy, bin men kept waking me up at 545am. Basically told me to get over it and there’s nothing she can do (even though there were other rooms we could have moved to or could have offered compensation in many different forms). I even asked 4 times for a quiet room and kept being given noisy rooms. Bathrooms are also not cleaned - pink bacteria on shower head and rest of shower is either covered in black mould or rust. Shower floor is also really unsteady - feels like you’re going to fall straight through the floor. Rooms only give you 2 towels and have to ask multiple times for fresh towels to be delivered.
翻譯