希爾頓歡朋酒店-韋克羅斯(Hampton Inn Waycross)

Reserved a one night stay. Arrived at Hampton Inn & checked in. Went to the room & found the the room to be substandard. The room was small with low ceiling , the furnishings were worn , not very clean . the bed spread a mark on it, the couch was worn & old. We returned to the check in desk & told the employee that it wasn’t acceptable & that we could not stay there. I asked for a refund. The clerk said that we had made the reservation through a 2nd party “Trip.com & payment was to them. I contacted them & was led to believe that I would receive a full refund. We checked into a nicer hotel. Within 2 days I was told that they couldn’t give us a refund. Trip.com & Hampton continued to blame each other for the problems. So we ended up paying for both rooms. Neither Trip.com or Hampton would take responsibility. I recommend that guests not stay at this Hampton Inn… it was just a run down hotel with poor management. If we had been told that we would not get our money back we wouldn’t have stayed & not paid for a 2nd room. Trip.com was awful & could not give us answers. We will never do businesses with either again. Avoid staying here when visiting Waycross, Ga.

The property and staff was great! The process of using your app was terrible! I was on the phone and the staff was on the phone for over an hour! I had to be somewhere I wasn't about to let your service ruin it for me. It will be the last time I use your app! You would not cancel my room so I could get another one so that's on you! I will protest this to my Credit Card Company and to the upper echelons of the Motel chain. You will get a bad review from me! It was unacceptable the way you treat a patron!

Hotel cancelled reservation last minute due to over booking and cancelled the third party reservations without explanation

Great place to stay. The only issues were house keeping kept knocking on the door every 30 minutes starting at 9 a.m. and checkout is at 11 a.m.

The service was excellent. There were a few issues with the electronics in the room, but they were corrected.

Location was great for what we had going on. Only thing I can say was the bathroom had a terrible mildew smell and the shower had a dirt ring on the floor. Also, when i got into the shower it was so slick i had to grab the bar to avoid falling. Chemicals they used to clean it was still on it. The pillows are way too small for adults. Four pillows equal the size of one large pillow. Other than that, it was a good stay.

Two major concerns. I was charged a deposit of $440.27 when the room was already paid for in full prior to my arrival. I’ve made several requests for an explanation but have yet to receive one. I requested service on 2 different occasions. Neither time was the request fulfilled. One was for room service and the other was for fresh bath linens. I was told that I had to carry wet and dirty bath linens down to the front desk in order to get fresh linens

The staff were very friendly and the breakfast was great. Especially the omelettes!!

Have stayed there many times. Always a pleasant stay.