From the very beginning, our trip to this hotel was promising. The Kimpton hostess greeted us at the airport, and arranged for an air-conditioned van to transport us to the resort. Marson was our driver and impressed us so much that we booked him to be our guide on a tour around the island a few days later. Whitzel, Brittney, Belkis, and Zaire were outstanding reception management and staff who arranged for a seamless check-in and provided for all of our concierge needs. Byron, Tirzah, Olvin, and Carson kept us in comfort by the pool and on the beach. Shon James. Javier and Mauro were the best bartenders and restaurant employees. Please don't miss out on Neptaly's grilled ribs! Tevin, Sarah, Maouda (sp.?) are an excellent management team! They worked so hard to ensure that the staff, services, food and beverages met and/or exceeded the standards of excellence that discerning guests expect. Please make sure that you partake of the fried or grilled red snapper. YUM!!!! The facilities are absolutely pristine and well cared-for. Whoever was the interior designer hit the ball out of the park. The attention to detail and furnishings separates and distinguishes this hotel as outstanding ! We will be back to Roatan, and this will be OUR HOME! Chuck and Verna
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