希爾頓歡朋套房酒店-西黑文紐黑文南(Hampton Inn & Suites New Haven - South - West Haven)

Staff is very accommodating. I called early to let them know I would be arriving late. They checked me in ahead and when I arrived, they extended my checked out time due to very late arrival. Thanks.

First when we checked in we need a luggage cart. The receptionist stated they do not have it. So we carry our luggage on the 3rd floor. When we get to the room the refrigerator and phone was not working. They fixed the issue on the phone but not the refrigerator. We talked to the manager and receptionist 3x but until the day we checked out the refrigerator was not fix. Luckily we have a cooler to put ice for my husband insulin. No sense of urgency what so ever. We stayed for 8 days with no refrigerator. The front desk not so friendly either.

The hotel was over pretty clean, but the service in the front desk. I had to wait until the booking check in time and even after I checked in exactly the time it said I had to wait additionally 30 minutes at the lobby because he didn’t have any rooms cleaned, I can understand because it was the week of New Year’s but overall the room was clean. The bathroom is clean. The area is nice it’s convenient there’s a Walmart and Aldi.

Very noisy as it is directly off the highway. Lots of loud intoxicated people throughout the night. Right next to Texas Roadhouse which is convenient. Staff are all friendly and helpful but they seem to be short staffed as no one was manning the front desk at check out time.

The staff was very friendly and helpful. The lobby was clean and decorated for the holiday season. The room was a neutrally pleasant and the bathroom looked like it had ungone a renovation but the bathtub had paint peeling already. Towels were appropriately fluffy for the hotel tier. Breakfast wasn't earth shattering but fed you. Had eggs, sausages, and home fries in the warmer, waffles station, cereal and carbs. Fruit was lacking. The room I booked was a double queen bed. My daughter took one bed and I had ended up with the one that sagged badly in the corner. Having driven most of the day, I slept anyways but woke up wobbly. Would stay here again since we went to visit friends in the area and it was right off the highway and close to casual restaurants and grocery stores (Aldis/Walmart).

My stay was OK didn’t like I had to pay for parking was supposed to be heated but when I went swimming, it felt cool. I bet sheets has stains in it. It looked like blood stains that they could not get out. My room was next to the highway it was nosy. The plus the room was OK the pillows were horrible. The breakfast was good. Would I stay again? Yes maybe

Just an overnight stay but the room was clean and comfortable. The staff was friendly and they serve a complimentary breakfast from 6am-10am. Would definitely stay here again if I were ever in the area.

Mejor servicio, desayuno, amables, limpieza. Los cuartos limpios y las camas bien cómodas. Gracias John y al Team por tan buen servicio. Espero volver fin de año.