Residence Inn Portland South/Lake Oswego

The customer service was great. I was not told ahead of time that my ESA certified dogs were not the same as service dogs so that was an additional charge. The rooms are gross, they stink, outdated and the pool is old. The website is deceiving. Would not have stayed here after checking out the room if it was just my husband and I traveling. Never interested in staying here again.

Everything about this place was excellent. I called several days ahead to ensure a room on the first floor. Eva was awesome and checked me in. She was also at front desk when I arrived. Professional and friendly. Eva makes this place shine Breakfast was good. Location was excellent.

Very comfy beds and the room had everything you could need or want. The breakfast was good - I appreciated they offered impossible veggie patties! The service was excellent - the guy at the front desk was extremely warm, friendly and helpful. The only down side is the room seemed a little run down.

Ive stayed here 2x due to the property's great location for my visits. Perfect access to I-5, 217, and I-205 etc. And obviously to Lake Oswego/Wilsonville/Tualatin etc. I had to book last minute, and I ended up with TWO reservations ( other one at the RI Airport) and was panicked as I was outside the cancellation time. Stephanie at this RI helped me out and advised me to speak directly with the other RI and explain the situation and provide them with her name, and I was able to cancel the 2nd reservation. This RI needs updating for sure, the furniture and carpeting etc is quite tired and old. For my stay, I was rarely there! so it was of little concern to me.

I wonder if I stayed in the same place as some of the other reviews that said it was great. Not my experience at all! I was given room 212 and it was horrible. I travel weekly for business and this was by far the worse room I have had in a long time. The room smelled like old cooking grease. It was dirty, A curtain was torn. I had to ask for hangers and a hair dryer. The mattress sagged. The cushions on the love seat didn't even match! I would never recommend this property!!!

Without a doubt, the absolute worst hotel I’ve ever stayed in. I have no idea how this is a Marriott…it should NOT be. This place is horrific. It’s in terrible condition, everything is old and in awful condition from rust, dirt and lack of maintenance. Nothing worked properly. You may need a tetanus shot after using the shower as the floor is all rusted out. The tv is on a swivel across the room so you have wires constantly hanging down, the bathroom most likely keeps people in Australia awake - housekeeping left the unit below ours on for 24 hours so we had to listen to constant loud rattling. None of the outside pathway lights work so it’s extremely dark and unsafe. Everything is covered in mildew. Some people must be living in these units full-time as they have full patios with their broken down briquet grills and Chris**as trees. Lots of undesirable people cruising through the complex with their beater cars and music blaring late at night. I’m contacting Marriott directly on this place. Do NOT stay here.

I've stayed there before so i can compare to past visits and unfortunately cleanliness and maintenance has suffered. The bathroom tiles are corroding, the bathtub has rust stains, the room has a very strong smell of rodent repelent and I took a picture of what looked like droppings to show the front desk assistant who promised to get back to me and never did but charged me full price. There is so much more they could do with the breakfast, even with the covid restrictions. We were charged twice as much as our last visit and their property does not merit the increase. very dissapointing

Property needs a good remodeling. Inconvenient to get to gatehouse for breakfast. Need to emphasize stairs only access for 2nd floor.

The place stunk like old Smokey an gross, there was stains everywhere on the sheets on the floors. There was some weird stain in the tub. I let it all slide cause we were there for a funeral an we got a good deal. But I jus came back home an turns out I caught mono from the hotel room cause they don’t ever clean anything from previous people