Verified traveler
2024年2月5日
First, the hotel listing and photos both showed/said the room would have a bath tub- this WHY we booked here. When we got to the room, not only was there NO TOILET PAPER, there was no bath tub- only a shower.
I called the desk to see if it was a mistake and if I could be moved to a room with the tub. The woman at the desk said this was not possible and said that although the renovations had gotten rid of the tubs for showers, none of the website info was updated. I was LIED TO on this booking and after a long day of walking 12 miles around NYC, I was not able to get a soak like I had paid for.
She took my cell number and said the manager would call me- I never got a call.
Additionally, the breakfast items were limited and there were not enough items for the guests. Even the coffee was empty. And the bread items were stale.
The appearance of the renovations were very unsettling to a traveling guest like me. The staff was unable to answer questions or help in any way.
翻譯