西棕櫚灘希爾頓酒店(Hilton West Palm Beach)

The reception was friendly. Place is good. Value for money.

Great experience overall except the valet department being a cluster to arrive on premises

Very deceptive practices!! When I booked the website stated parking available, so I specifically rented a car. When I got to the hotel, they told me it’s valet only for $42 a day. Had I known, I would have Ubered every where. Also, when I check out they added an extra $35 a day - just for fun. They told me that it was just hotel fees. I complained and they ended up taking off the $35 a day. They try to stick it to every customer. If you don’t complain, they make extra money for nothing. This does not fly with me!!!!!! BTW- a single drink at the bar is $30. A bit steep. I will not stay a Hilton again, don’t like their practices.

The sheets smelled like they had been washed with the kitchen rags and the smell of grease was so bad I couldn't sleep for hours until finally I was so exhausted I took a sleep aid. I won't stay with Hilton again. The staff was friendly and the location convenient to my event, but I was very disgusted. I paid nearly 1k for 2 nights. No smart tv, only limited cable.

Let me just say this is supposed to be a higher end Hilton. So this is all on a curve. But my room had a noisy AC. This shouldn’t be. Second the pool was closed for renovation. That’s unfortunate but how do you justify the same rate? It’s not as if when I booked the hotel I knew this. They had a free bus to the beach which was “down for cleaning” when I asked at 11 am on Saturday for a ride. Really 11am Saturday was the best time to clean the bus? Finally, when asked where the bus would drop me off so that I knew where to catch it on the way back, they didn’t know. Wait one more when I asked for a restaurant for lunch they sent me to a place in palm beach that wasn’t even open. Come on guys do better. This isn’t Myrtle beach It’s palm beach. As an aside I loved my stay at the Hilton MB in May.

At check in, the front desk did not tell me anything about the property- what time the restaurants and cafe were open, where the elevators were to get to my room (the hotel is huge and a simple direction is very easy) that there is a phone number to text to get your car from valet. They were actually pretty rude when I asked about getting my car. As a front desk person, he should have been much friendlier, welcoming and helpful. Everything else was fine.

I love the location of the property. One mile from the beach. They have one of the nicest pools in town. However, I noticed the rooms needed to be updated. Also, when I checked out they charge me 1,500.00dollars more than they should . I did get refunded but it took 4 days. They said it was a glitch in the system. They did not seem very concerned about it.