本酒店-傲途格精選(The Ben, Autograph Collection)

The staff were excellent, and the property was beautiful. Drinks at their rooftop bar are a must! However, our room wasn't ready for over an hour after arriving- and we arrived an hour after check-in started. Then, the hallway our room was in smelled of male cat urine for our entire stay - the saving grace was that our room did not. For the price, I expected a cleaner shared environment and prompt service.

Un lugar muy elegante y acogedor, con servicio de primera, restaurantes y bar en la casa y cerca de la calle mas festiva de la ciudad.

Super disappointed! Decided to stay there for the Fourth of July with expectations of being able to enjoy all the amenities. We were told that the roof top would be open to hotel guest without the need for tables reservations. On arrival, the room was gorgeous and very clean and super comfortable bed! Me and my fiancé went to the roof top and the bar was packed along with all the tables. The pool area was off limits even to us as hotel guest!!!!! This was never mentioned online or when we asked about the roof top. The roof top bar and pool is one of the best amenities and we as guest weren’t allowed in the pool area. Super disappointed especially with how much the hotel cost!

Given a handicap accessible room with no explanation and without furniture.

En general muy bien muy recomendable el hotel

Poor service/staff. Loud hallways.

Worst view ever, rooms was like a bunker with view to hotel machinery

The property was nice but the staff was not very knowledgeable or helpful. The area around it was great where the restaurants are but we were followed by several sketchy characters and one night at dinner there was a disturbing dispute between a husband, wife and kids on the corner of the property involving the cops. We also called the front desk for the 6 AM yoga class the night before confirming the location and time and the instructor didn’t show up. When I talked to the staff they acted unaware and there are signs in every room as well as the elevator and we called to confirm. We made the most of our trip and I have never left a review that wasn’t positive but it was one thing after the other. There were a couple incredible staff members that were the only reason we didn’t leave the property.

Excellent hotel with a welcoming staff and lovely rooms. This hotel is a gem! The rooftop pool area is amazing and nightlife is perfect. All of your employees are so friendly and helpful. Love this place!