I will say I have never given a trip advisor review or ever went back to the hotel to complain but we didn't have much of a choice. I have given the manager at this hotel 3 times to respond via email and received nothing so here we go.... We checked in late, 2 adjoining rooms which originally weren't available but they ended up accommodating, which was GREAT and much appreciated. OF course, my mother in law, daughter and niece opened up there comforters to find crumbled cheez -its (or something) similar. I called down and asked if we can make the bed with new sheets, she said of course and pleas know that points will get added to your account for this as it is so wrong that it wasn't cleaned. So we took the old off and got new, great, we move on! We were here for 4 days and in this 4 days the same room was not cleaned, beds made, etc. They do every other day which is perfectly fine BUT at least do it. Our joining room door was open so not quite sure how they missed it. So next time I went down, I said something about the cleaning to see if they could do it that day - garbage was overflowing etc. They said of course and apologized. Come back, still no cleaning and yet again... the front desk person assured me the manager will reach out to me so he gave me her card and information to email her. More than anything I wanted to manager to know what was happening. My mother-in-law pretty much eats only oatmeal everyday so by 8 am the oatmeal was gone so she was setting her alarm for 6:30 am and going to sit by herself and eat oatmeal before it ran out because there is only 1 cook in the back they couldn't replenish, once it's gone, it's gone! You can always wait on line for a waffle, but she doesn't eat that. Other than the one room mishap - which is HUGE to me, cleanliness is KEY to where we choose to stay and missing Oatmeal for breakfast unless you are super early the place is great and staff were wonderful. I am going to DING the Manager just because I tried to reach out 3 times via email in hopes for a response and didn't get it so that is really dissapointing. I wouldn't say NOT to stay here but I will say check the sheets really good and check under the furniture there was also a dirty plastic cup and empty snack bag (No, not the cheez-its).
101 評價