Verified traveler
2021年6月19日
We got there with a confirmed reservation from ******* and we were no where in their system. It was evening and had been traveling. To her credit she did call and found us a place to stay, however, it cost a lot more than our original amount. She took my information to find out what happened between ******* and their system. Hmm. Grateful for a place to stay, we arrived at this other place within 10 mins, and the reception was abrupt. It left us with a switch and bait feeling between them and the place she sent us to. The other Motel was definitely over priced for the condition of the place and not worth the higher price tag. I wanted to find out what happened with my reservation with ******* myself. I got this robo chat line. Answered the select-a-box questions several different ways and circles ensued with NO resolution! (Where’s the human)? Needless to say I’m truly disappointed in both ******* and City Center Motel for the lack of transparency.
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