凱藝套房酒店(Quality Inn & Suites)

Très vieux Service laisse a desired La chambre includes le petit déjeuner mais donne comme excuse la Covid

I booked the hotel because it has a hot tube and pool when i got there the staff said the hot tub dosent work the moter was broke they should at least mark the website that the hot tub was temporarily unavailable went to get the breakfast around 6:15 no milk for the cereal or bowls no sausage and organge juiced tasted sour also the eggs looked like they were just put on and half cold .will not be staying there again

Overall, not a bad choice for hotels... Unfortunately, it's a little rough around the edges ... I think they were in the process of remodeling and so they put me in a wing of the hotel where the elevator didn't work and then they weren't finished with cleaning my room from the previous occupant ... Thankfully the hotel clerk was able to put me in a different room with a jacuzzi tub which was a nice gesture ... They took care of me but I thought the hotel needs a lot of work to be ready for more customers when it gets busy ...

I was there for an overnighter; the desk clerk was very friendly and informative. The room overall was nice.

The area seems to be suffering from an economic downturn. The front desk was frequently unoccupied.

This property responded quickly to my request for a pet-friendly room and for late arrival. However, the bad overwhelming negates that good. The outside temp was 27 degrees and the room was freezing cold - no heat running even at 60 degrees or so upon arrival. Continental breakfast the next morning had 1 cereal option, no milk or juice available, 6 small containers of yogurt, no fruit, and no staff either at front desk or servicing the food area for cleaning or replenishment.

Other than letting breakfast run out at 8 a.m. and not replenishing the eggs and sausage and walking through cigarette butts where the desk men was smoking the stay was ok. The pool was nice but the jets were not working so it wasn't want we expected.

My husband and I travel a lot- we’re used to staying in hotels that are a bit run down. We don’t like dirty rooms, but we don’t expect them to be perfect by any means and are not people to complain. If the black mold wasn’t an issue in this room, we wouldn’t have complained about the piece of sausage on the floor, beer bottle, popcorn, hair in the bed, dirty sheets, and bad smell. That being said, this hotel was horrendous. We found significant amounts of black mold all over the bathroom. It was everywhere.The shower, the sink was completely filled with it, the towels had mold growing on them. It was not only disgusting, but a HUGE health risk. In case you are unfamiliar with the risks of exposure to black mold, here are a few: respiratory issues, infection, memory loss etc. Exposure to black mold is extremely dangerous. As soon as my husband and I noticed the mold, we brought the issue to the attention of the front desk employee. He obviously knew the risks associated with mold as he began profusely apologizing and was visibly worried. He first offered us a new room. My husband went to check on the room and found the same mold as well as I giant black footprint on the sheets. He then offered us a third room which also had the black mold in the bathroom. At this point it was after 3AM and we had nowhere else to go so we had to stay in the third room. We have been declined a refund and the hotel manger declined to speak about it. This place was absolutely horrid.

Beds were comfortable. Bottom surface inside tub was uneven, and with no grab bars inside the shower, I felt unsteady. Shower area needs updating.