阿斯普利亞皇家等級酒店及Spa(Aspria Royal la Rasante Hotel & Spa)

Amazing, could fault any aspect of the hotel. Great staff, surprisingly good food, amazing waiter on Monday night. Well done Apsiria.

電話系統無法接通！永久滿額課程...表面區域的會員太多，最重要的是：活動的虛假報價！這週日晚上，他們又在各處宣傳巴赫花卉工作室。我關注了這個事件，然後它在前一天就消失了，當然他們也不接電話，我等了 35 分鐘，然後我放棄了。其實他們的電話很簡單：他們只回答與美容院或飯店有關的問題，我做了測試：我收到的回覆是選擇這個而不是“會員問題”

我對這家酒店的服務感到非常非常失望。我們預訂的原因是它是一家“水療”酒店。然而，這根本不是一家溫泉旅館。主要的水療中心正在裝修，我不得不滿足於一個帶噴頭的兒童游泳池和一個小型桑拿艙，你必須走到冬天才能到達冬天。這不是我所期望的服務，每晚支付 100 多歐元，但接待處說他們無能為力。非常失望

我們在這家飯店住了一晚，可以使用這裡的設施（游泳池、土耳其浴室、水療中心和健身房）。說的是）。這個地方安靜、放鬆，設施超現代。美好的一刻。確實，我發現床墊太軟了，早餐還可以改進，但我們度過了一個愉快的住宿時光，還享受了按摩…

住宿體驗非常一般；事實上，它不是一家酒店，而是一家體育俱樂部，其中一部分已改建為酒店。

這裡不是溫泉飯店，這是運動中心！當你到達接待處時，你會被游泳池裡的氯氣和訂戶的汗水所包圍。飯店部分是比較遠的地方，有房間，隔音很差，房間裡的光線悶得讓人窒息，衣櫃裡一片漆黑，很簡單，什麼也看不見。經理過來看到我們一無所知，並指出了這一點，這就是我能肯定地說的。早餐花費我每人每天 25 歐元，令人驚訝的是，到達那裡後我發現它是 15 歐元。飯店沒有餐廳區，因為它又是一個體育中心，從早上開始，又受到氯氣和汗水的侵襲……沒有自助餐，（因為新冠疫情，接待處告訴我）所以你提供咖啡、糕點和工業橙汁，榨柳橙汁在早餐套餐外收費，每杯3.5 歐元！儘管我已經提前支付了住宿的早餐費！還有錦上添花：裡面有頭髮的水果沙拉。我想取消我的早餐選項，在那裡，我的基本套餐高於不含早餐的預訂報價的130 歐元，當我不幸選擇“含早餐”時，我出於對預訂和酒店的信任而選擇了“含早餐」。以上太多了，我取消了住宿，並在第一晚結束時帶著布魯塞爾最痛苦的經歷回來。布魯塞爾 aspria hotel la rasante 的另一個平庸的預訂體驗和虛假廣告！

我的住宿很棒，友好，地方乾淨，我的住宿很棒，我喜歡一切

I strongly advise new Brussels expats not to go to Aspria Royal la Rasante. A royal 246 euros for a below-average fitness club with poorly maintained inventory, unfriendly staff and poor customer service. The area for children is the saddest. A kind of storage room with a few loveless toys.

I stayed at the Asparia Brussels Royal La Resante Hotel between 9th - 11th May 2023 in room No.8. I was extremely disturbed during my sleep due to the ongoing road works right outside my window, which started at 7.28am on one morning and a similar time the next morning. The room was shaking and the noise was extremely loud due to the works. This is totally unacceptable and I would not expect any work to take place before at least 8am. The hotel should have ensured this. I booked my stay on the 5th of May. However it was not stated anywhere that you were going to have road works taking place during my stay, and I was not informed that there would be any noise at reception upon my check in. This again is unacceptable, and the staff should at least warn you of this. If I had known this, I would have stayed somewhere else, especially as I had some very important work meetings and this added to the stress. I made a complaint during my stay at the hotel reception, but only received a verbal sorry. In my follow up communication with the hotel management, the hotel has failed to recognise that it is their responsibility to ensure that guests have a pleasant and undisturbed stay at the hotel, although as the arrangement was between the hotel and the road works company, they are ultimately responsible for ensuring that any work did not take place before 8am. I did not see any staff go out at 7.30am and ask the workers to stop the work as it is before 8am - ultimately this is what should have happened. The hotel clearly lacks in good customer service and just tried blaming the issue on someone else. Would not stay here again.