白馬與獅鷲獸酒店(White Horse & Griffin)

We went for a Sunday lunch here a while back. We ordered oysters and a roast beef dinner for two. It took almost an hour, and three enquiries, before the oysters arrived. Over 1.45 hours later and after several more enquiries, the roast beef dinner still hadn't arrived. We eventually had to cancel our order and when we complained to the manager, at the entrance, we were charged for the oysters and it was then implied by the staff, including the manager, (who were basically lounging around the bar doing nothing and were unnecessarily confrontational) that the atrocious service was in some way our fault. I'm 62 years of age, widely travelled both in the UK and overseas, and can say with some certainty that this is the worst customer service I've ever experienced.

On a short trip to Whitby passed by the White horse and griffin, I liked the look of the menu so booked for Friday evening. Seated when I arrived the staff were friendly and attentive. I had 3 courses and couldn't fault any, everything put together beautifully both visually and flavourly. I enjoyed my meal that much I booked again for Sunday evening, just got back and again another fantastic experience! Will definitely be back. White horse and Griffin is a credit to Whitby 😁

Our 3rd visit and in a different room again. All 3 have been spot on. Great location & lovely place as always. Staff are always very helpful & friendly. Spot on breakfast too. Never had a meal but been told there nice. Beds are comfortable and nice fresh towels.

Stayed here for a short break with my wife Positives: Great location on the cobbles, friendly staff, nice restaurant Negatives: We stayed in a top floor large family room. Its a decent size space - two rooms - a double bed and two twins. Painted in a neutral grey. The room is tired and needs updating, particularly the bathroom. The shower wasn't working, so had to have a bath. The room has been well used. We won't be staying here again but will come back to the restaurant which was really nice.

Enjoyable stay however the place needs some TLC. Bed Rooms are in poor condition, duvets and pillows thin, beds have seen better days. Breakfast is really good, dinner uninspiring and pricey. Such a shame. Staff are all lovely but let down by the surroundings.

In the centre of old Whitby (hence the parking; I parked in the closest public car park which charges for overnight stays. It is a short walk away, and I had to wait about 10 minutes for a space - it was a bank holiday Monday, so what should I expect). The pub has a great history and is meant to be *******! Warm welcome and taken to a lovely room. TV and tea/coffee facilities in the room. Bathroom totally sufficient with nice clean towels and toiletries provided. Linen was good quality and lovely and comfy bed. I had dinner in the restaurant (worth booking perhaps if you go at the weekend). The food was wonderful, very well prepared, wonderful tastes and good quality. My room was above the private dining area, so there was some noise but this went off early after the last diner left (about 9.30) so not a problem. Breakfast was good, plenty of choice and all cooked really well. Staff are really friendly and helpful. Would definitely stay again.

Our second time staying here and would always return. We love the style and character of the building and the rooms. We stayed in a different room to last and this was the attic room. A quirky room with a door led straight to the stairs up to our own private area with en suite. Breakfast included which was lovely each morning. Great value for money and will definitely return when coming to Whitby. The only slight issue was the green light that was on during the night I believe was a fire exit light.

didn't stay but had meal in restaurant have been before and was lovely but last night it was awful food not up to standard would not go back unfortunately. such a shame as was looking forward to the meal haven't been to witby in a while. witby is beautiful tho just don't recommend the white horse and Griffin

Stayed here 4 times before and have always enjoyed it. On my last stay I was so disappointed and disgusted with the cleanliness of the room. Dirty stained carpet. Wall and skirting stained dusty. Moved the bedside table and omg the filth was disgusting. The bathroom was the worst mould all over old toothpaste on mirror. The toilet was dirty so was the floor and bath. When I spoke to staff about changing rooms all they said is they were too busy to check the rooms and they were no more available. Unfortunately I would definitely not recommend this place anymore for me it was the dirtiest place I’ve ever stayed and the staff had no interest.