凱藝酒店(Quality Inn Kingston Springs)

No towels or toilet paper provided unclean. Blood on the covers no soap either

The room was clean enough but the vent filter in the bathroom was dirty there were stains on the wash cloths. The bathroom door was broke and didn’t stay closed. The baseboards were pulling off the walls. Overall just run down

Didn’t show up as a ‘motel’. Fairly clean, but the ceiling was peeling in chunks. Broken curtain. Cleaners came in our room at 9:00 AM!?!?!? Terrible breakfast choices, no fruits at all. Comfortable bed. Very, very, very dated. Barely a fair place to sleep. No ice aside from lobby, which isn’t convenient. Would never go back.

Not sure of ********* laws here but a definite smell as we walked in our room, so we had better not get charged for this. I will be reporting at check out. There was a burn hole in the comforter and no Kleenex in the room. We had stayed here one other time but seems things are not improving. Breakfast was simple but adequate. No orange juice again this year. But quiet and was exhausted so we slept

The room needed updating. Repairs were needed. Clean the walls and ceiling and in the places you don't normally clean. The sheets had stains and burn holes. The wash cloth was stained. The chair and ottoman was nasty.

Friendly staff. Clean and quiet. Great place for a weekend getaway!

Smelled like smoke in the room and my wife had to sleep with a mask on because after 3 hours on the line with *******, who doesn't have anyone with English as a first language in customer service, we couldn't get checked out and into a new room in the same hotel or a new one. We left 2 days early and couldn't get a refund so ******* and the Quality Inn gets this review. We didn't understand a thing the manager told us when we checked out when discussing this issue. ******* did give us one key cash for a new hotel but it was after hours of poor communication, we earned it twice.

The hotel is right in the middle of everything you will need.

The property is definitely showing its age. The stair railing (near the back of check-in) was loose and the carpet in the room had not been vacuumed.