上水道碼頭酒店

We have stayed here on holiday from Australia several times in recent years and have always enjoyed the facilities and the warm welcome. This time was VERY different. We arrived at a quarter to two on a Saturday afternoon after a long drive and were pleased to see the “we are open” sign on the office, so went straight in ( the door was open). No-one was at the desk, so I called out “hello?” and after a minute an aggressive older man came from out the back, saying rudely “It’s not 2 pm yet! We are not open! We have just finished cleaning and we are trying to have our lunch”. I said I would go back and sit in my car for 15 minutes, and left. I was quite nonplussed at this treatment. I returned at 2pm. The man was clearly still hostile. I told him that we had been coming to SPOTW for years and had never experienced such rudeness. I suggested that he should have welcomed me politely, explained that they would be ready in 15 minutes, and asked me if I’d mind waiting. I also recommended that he undertake some customer service training. He then questioned my booking and suggested I wasn’t booked in and that he would turn me away!? He then magically found our booking and processed my payment. I indicated that I would be describing his behaviour in a TripAdvisor review. He boasted that he’d been “threatened” with TripAdvisor reviews before. I asked if he was new. He said yes, they were from Australia (how embarrassing to me as an Aussie!) and they made a successful business by purchasing and doing up properties and selling them for a profit. I found the whole experience distressing, and wonder how such a lovely property could be fronted by such an unpleasant manager. As a result of this experience, this will regrettably be our last visit to SPOTW.

我們驚訝地發現公寓車庫很大。 穿過車庫到一個小庭院，然後進入美麗的公寓。 絕佳的開放式廚房/餐廳/起居空間。雙滑動門通往配有桌椅和躺椅的露台。游泳池位於我們花園的底部，距離大門只有最短的步行路程。 我們預訂了一間單床公寓，因此第二間臥室和浴室都關閉。在旅行了幾週後，我們充分利用了公寓裡的洗衣設施。 我們非常享受在主權碼頭的短暫停留。

位於水道上的絕佳住宿地點。 有兩間臥室兩間浴室的公寓，裡面有您短期或長期住宿所需的一切。住了兩晚，一整天結束後坐在甲板上眺望水道真是太棒了。 工作人員非常友好和樂於助人，公寓乾淨得一塵不染。我們一定會再去那裡住。