美國長住精選套房酒店 - 威奇託 - 機場(Extended Stay America Select Suites - Wichita - Airport)

Cuando llegamos no había nadie en recepción, llamamos en repetidas ocasiones y no atendían. Hasta que conseguimos otro número que alertó a alguien qué vivía allí y bajo para abrirnos… pero si no hubiese conseguido ese contacto, me hubiese quedado afuera y sin poder pedir reembolso porque al comprar la reservación dicen que no hacen devoluciones . No hay desayunos …

Nice personnel

Getting to the property was not clearly marked and the property itself shows a lot of wear.

This hotel was NASTY!!!! Our room smelled like cat pee. We really wanted to change hotels but we had already paid but we will never ever stay at this hotel again. We didn’t even sleep under the sheets cause it was so bad. I can’t express how bad and nasty it was!!!

Missing customer service. No one at front desk even during hours posted as open.

There were COCKROACHES climbing on the bedside table. We didn’t even spend the night!!

Peeled back the comforter and the sheets looked like they had been “extended” sheets, meaning they were never changed! Visible stains, body hair, chunks of debris (insert gagging).

Don’t do it. The floors had not been swept. The sofa was supposed to have a pull out couch and it did not. When we first walked in the window was sitting on the floor and my husband put it back in. The microwave hadn’t been wiped off in quite some time, the shower was disgusting, and the comforter had hairs all over it.

What a horrible experience. We have driven 12 hours already and we were tired, we were ready to get into our room to get some rest but room number 1 wasn't ready at 8 o'clock at night and the lights didn't work so they gave us another room and again that room wasn't ready. Finally we get settled into a room it does need updates but the bed was comfortable. Room 2 was infested with roaches so my son asked for a different room and the refrigerator was pulled away from the wall no cover on the ac unit beds weren't ready. Called ********* to complain but got no where,was trying to get a refund but that didn't work and then they said they can relocate us but we are in a city we don't know. Horrible experience. Your website for this hotel says it comes including continental breakfast there isnt even a coffee maker in our room. Thr front desk person said they don't have an ice machine either she said it's a very basic hotel.