Hotel clean and spacious for European hotels. However. No Parking on site. Have to walk to park. Staff not that friendly, even when they want to help they do not speak English. Not even a bell man to help with baggage. So if someone need assistance with baggage then he is stuck. Good location in down town. My advice they need to work on employee with their willingness to help and smile at least.
We have enjoyed this hotel several times over the years, specifically to attend the GO EAST Film Fest. Staff--to include the breakfast & cleaning personnel--are consistently super helpful & friendly. The breakfast buffet is excellent, but the main advantage is the hotel's location in the city center. Disadvantages are the extremely tight underground parking & this time--unpleasant toilet smells!
We booked this hotel because our friends recommended it. Apparently, as they said the quality has plummeted down in comparison to their previous stays. Rooms are good size and very clean, beds comfy, the pillows, however, are old and lumpy, it’s time to replace them. I couldn’t get shower water temperature right, it was going from hot to cold without me changing the setting. A disappointing experience with the hotel air-conditioning system. We stayed on the days when the outside temperature was ranging +28+32C but the hotel already switched the system to winter mode and our room felt boiling and stuffy. We were kindly offered an upgrade and the new room was on a different side and slightly cooler but I heard other guests complaining to the hotel stuff about the same problem. I would like to thank the gentleman at the front desk, who moved us from 640 to room 345 on 18th August, I’m sorry I didn’t ask his name but I want to make the hotel management aware about his professionalism and patience that he demonstrated while dealing with our complaint. Breakfast was decent and tasty. Bar team is friendly, I had great hospitality experience, Merci to the Iranian bar manager Isa (sorry I am not sure how to spell the name). The hotel is walking distance from The Museum which I recommend to visit and the Old Town.
威斯巴登市中心優品迎酒店在2023開業,無論是商務出行還是休閒旅遊,為旅客提供一個威斯巴登的理想住宿。 酒店地理位置好,距離威斯巴登主站500m遠,從法蘭克福機場出發只要26km。 這家酒店靠近威斯巴登的熱門景點,包括City Museum at Market,Polnische Katholische Gemeinde和Reisinger-Anlagen。 當客人有多餘的休閒時間,可使用現場的各種設施。 停車場現場提供給自己開車的人,
Absolutely amazing experience!! Very Friendly staff, EXTREMELY accommodating, great breakfast buffet, and VERY clean rooms. Really happy with our stay. Also has a tiny corner in the lobby with a few activities for kids such as books, puzzles and blocks to play with. Underground parking available with an extra fee if desired.
The Nassauer Hof has always been my favorite hotel in Wiesbaden. I have stayed there many times over the past 14 years; however, I have not been to Wiesbaden since the pandemic. When I got to the hotel, they had no record of me being a prior guest. They told me that their system was updated and that all older customers had been dropped off if there had been no stay in 2-3 years. When I would come in previously, I would always be greeted by name and receive an automatic room upgrade; this time, it showed as a first visit. My room was warm when I arrived. I put the air conditioning up, and I thought it cooled down. But it was still warm. I was at the property for three nights. Finally, on the third night, I couldn't take it anymore and called down to the front desk. A housekeeping staff member came in and could tell it wasn't working; she reported to Frau Lopez, who came and said to me that It was not working and that they could transfer my room.I was still trying to figure out how they could do that, as the hotel could not give me the extra third night at the front desk, and I had to book the third night on the hotel's website (not a partner website). I was very hesitant, but she and Jannis Bamberg made it seamless. Jannis brought my bags packed to the storage area so that I could take only one bag to the checkout in the morning. The room was not comparable to the one I was in, but it was cooler. There was a smell of old smoke. My real question is why a housekeeping staff member did not notice this and report it to the front desk. Instead, I noticed they turned the thermostat to max. Frau Lopez said that would never work as it can only reach a specific temperature. Perhaps, some training needs to be done. On a positive note, the spa at Nassauer Hof was as delightful as always, maintaining its high standards and providing a relaxing experience. One issue that needs attention is the bees, which seemed to be out of control during my stay. They were particularly aggressive around the outdoor areas and even found their way inside the breakfast area. I suggested placing small fans on the tables to deter them, and I hope this advice will be considered. The entire experience could have been better, and it's time to update the bed linens; they have been the same for at least 14 years.
訪訪客Great hospitality and service, and a very comfortable room After arriving from a trip and some awful nights in another hotel, the receptionist was extra considered. He even called 10 minutes after arriving in our room to check if everything was alright. The room was also very comfortable, and the bartender in the bar was almost as friendly and considered as the other employee.
I've read some of the previous reviews and they made me think. This hotel isn't pretending to be the Ritz. It is a classic German 3 star hotel and way up on the scale. The room was clean, beds extremely comfortable and the staff could not have been more helpful. They went above and beyond. As for the location, yes it may seem intimidating, but welcome to a 21st century European city. There is nothing intimidating, just people having a good time. There are a trillion restaurants within walking distance catering for every taste. Would I stay there again? Definitely.
訪訪客Hotel sauber, Personal freundlich, Lage gut. Zimmer klein, Bad noch kleiner. Matratzen gut und fest. Wasserkocher (verstaubt und verkalkt) mit Tee und Kaffee gratis. Zimmer zum rhein mit Balkon. Klingt nach einer guten Idee, ist bei hitze in Wahrheit eine Katastrophe: die Sonne knallt hinein Klimaanlage gibt es nicht, Zimmer haben dann 30 grad und mehr. Offene Fenster bedeuten das feeling neben eine oft befahrenen Straße zu liegen inkl Abgasgeruch. Hotel hat winterbettdecken auf den Zimmern. Ventilator nur auf Anfrage (auch verstaubt). Meiner Meinung nach sind solche Zimmer im Sommer für den Preis nicht zu vermieten.