明斯特阿姆斯酒店(The Minster Arms)

This was my families third stay at the Minster Arms and it went great. Hannah (manager) and Penny (asst manager) took wonderful care of our family. Great service! The food in the pub was also amazing. Very warm and friendly a**osphere. Highly recommend the place!

arrived too the pub was ignored by the bar staff for a good five minutes not a hello or nothing. room hot water tap not working and very cold in the room carpets where stained and ripped and stains on the walls. shame as could be a lovely place with some minor adjus**ents

Had to request my room to be changed due to unclean toilet - I won't give any details here, use your imagination. My room was changed, didn't have the same issue, but there is an overall feeling that the cleanliness not a priority. In addition, gappy timber sash windows did not filter out any noise whatsoever. I had the worst sleep for a long while - it felt like I slept in a tent in the middle of a roundabout. I'm not exaggerating. Noise and lack of cleanliness makes it impossible to recommend this place. You've been warned - read the other reviews.

We stayed here to save a long journey home and back again after my fathers funeral. Check in was OK, the young bar staff did this. I asked when check out was and they said anytime between 8 and 11. Breakfast would be in a hamper outside the room left that night. We stayed in the bar for drinks and dinner which was fine. We went up to the room where I was delighted to see a beautiful roll top bath. Just what I needed after the day I had just had. The bath was filthy, with the previous occupants dirt and scum in it! The headboard was stained and so was the carpet. The breakfast hamper had stale croissants in. No butter or even a plate to eat them off. The cereal bowls were wet, no milk for the cereal. The whole place just felt grubby and shabby. When we went to check out, all the doors to the pub were locked. I was expecting to see a person to hand the key to and to give them feedback about our experience. The manager was meant to call me back and hasn't bothered. It seems as though they just dont care when you look at the reiews on trip advisor. I just wish that I had checked, but I was not in the right mindset when I booked!

Lovely place to stay. Very friendly staff. Unfortunately the ******* website is misleading - there is NO on site car parking. The only parking available is in Pay & Display car parks nearby.

lovely room allthough a bit ackward up the stairs to get to it in the eaves. service good and very polite and helpful

Basic room very very basic. Bathroom good but toilet would benefit from a good dose of Harpic100 to remove stained limescale All carpets were worn and stained.

I nearly didn't book because of the bad reviews but glad we did, had a wonderful time! Lovely room and great breakfast!

Excellent staff so helpful lovely food overall a very nice stay