布拉塞爾頓西智選假日套房酒店(Holiday Inn Express & Suites Braselton West)

Had immediate problems at check in. The room we booked was not the room we got. Staff was rude & arrogant. Property was nice, clean & comfortable but clearly the staff needs training & educating in customer service.

This property is new, so it was clean, but the walls and floors are thin and sounds kept waking us up. Also,our room faced the parking lot with bright lights all night, and the blackout shade was broken. When I reported this to the clerk at the desk, she said she would tell someone but did nothing about it.

Very clean and modern. In the vicinity of very nice restaurants and five minutes to Chateau Elan.

Everything was great with our stay for a family visit. If there’s a return visit we’ll stay here again!

The hotel has been open for 5 years but it feels brand new. The beds were surprisingly super comfortable. Good television channels. The location was super great because it was just 5 min from Chateau Elan, 3 gas stations on the corner and around the corner from the Hwy. Downtown Brasselton was just 7 min away. Shopping and restaurants up the street. This is a perfect hotel if you want to explore this area. Yes there is a grave yard in front of the hotel but who cares. It didn't take anything away from our stay LOL. Only disappointment is the pool was closed (weekend after Labor Day). I think they need to extend the pool opening past Labor Day in Georgia because the weather is still hot for us. If I had one complaint, the floors are thin. You could hear people walking above you which is strange for a commercial building. It felt more like a house flooring. It didn't bother me much but my husband was irritated by the noise. Definitely will stay here when visiting Braselton for our staycations.

I had a very pleasant stay. The breakfast was really good and overall the rooms were very clean and comfortable. One of my coworkers had an issue with some people being loud upstairs that was very late at night and they handled the problem very quickly.

This place was awesome. It was very clean. The bed was amazing. Breakfast was awesome! Overall a great experience.

The hotel has a graveyard in the front parking area. I wish I would have known that before hand.

Took an hour to check in. The room type I booked was not available even though I booked ahead. Took 2 hours the next morning to get moved to the correct room type even though it was empty when I spoke to the desk and was told that it would be cleaned first so we could move our belongings before we left for the day. Given dead keys 2x in the horrific check in process. Advertise cribs on their own site as well as this site but do not have any and apparently no intention of ever having any. Pool was closed. Management promised points enough for a free night to my IGH account for the trouble but did not do so.