希爾頓温德和克酒店

我很少寫評論，但看到這家酒店的超高評分——以我的經驗來看，這些評分與實際情況並不相符——我覺得有必要分享我的看法。 整體印象 這家飯店名不副實。房間感覺更像是破舊的青年旅舍，雖然員工總體上很友好，但看起來缺乏培訓。這裡的氛圍讓我想起了蘇聯時期的國營鄉村飯店，而不是現代五星級飯店。整體體驗遠低於我所了解的希爾頓標準——或許是因為當地缺乏競爭，所以它才能蒙混過關。 服務 幾乎每項要求都需要反覆跟進前台。無論是要額外的毛巾、因為預訂錯誤要求加床，還是點客房服務——都無法得到及時有效的處理。 清潔度和狀況 房間狀況令人失望。櫥櫃門搖搖欲墜，迷你吧空空如也，污漬斑斑的家具給人的感覺是疏於打理而非奢華。附圖足以說明一切。 對比 事實上，我們在納米比亞其他地方預訂的每家家庭式旅館都比這家所謂的五星級飯店提供更好的服務、更高的清潔標準和更高的性價比。

The hotel Is location in the middle of city and really easy get a round. However one the staff from club saying to me that I took some of the drink outside the lounge. It like call me stealing.

Completely Unacceptable Service – Very Disappointed My recent stay at Hilton Windhoek was shockingly below the standard I expect from a Hilton property. From start to finish, the service was unprofessional, disorganized, and unacceptably slow. There were no robes or slippers in the room when we arrived. When I requested them for myself and my wife, it took more than three hours for them to be delivered. I requested water — a basic necessity — and that still took over an hour to arrive. I asked for a wake-up call and it never happened, causing significant inconvenience. It is clear that staff communication between departments is extremely poor, as requests seem to get lost or ignored. On top of that, the lighting in the room was terrible, making the space feel uncomfortable and unpleasant. For a hotel that carries the Hilton brand, this level of service is absolutely unacceptable. I left feeling frustrated, disappointed, and questioning whether the Hilton name means anything in terms of quality anymore. Management needs to seriously address the lack of efficiency, training, and attention to guests’ needs — because right now, this property is far from Hilton standards.

飯店真是太漂亮了！我和先生非常喜歡飯店的設施和位置，但飯店很多員工待我們不太好。我們多次看到白人或有色人種客人享受A+服務，但我們只得到C+服務。剛到的時候，我們去了屋頂，結果被酒吧的兩名服務生無視了。即使我們得到了服務，服務也很一般，感覺就像我們去酒店幫了忙一樣。除了這些不愉快的經歷外，我們住得很愉快。

理想的酒店，擁有一流的泳池和屋頂酒吧。