希爾頓温德和克酒店(Hilton Windhoek)

ホテルの窓が壊れていたり、シャワーの水圧が弱すぎる。 また、ビッフェを食べ終わった際に、店員にチップを渡さないと不機嫌にされる。値段とサービスが釣り合っていない

Nice Location and friendly staff ! Good breakfast!!

Wir haben sowohl bei der An- wie bei der Abreise aus Namibia in diesem Hotel übernachtet. Der erste Aufenthalt war ein Desaster, weil die Computeranlage des Hotels versagte und wir 5 Stunden auf unseren Check in warten mussten. Das dann erhaltene Zimmer entsprach nicht dem bestellten. Klar, sowas kann passieren und das Personal hat sich mit aller Kraft bemüht, das Problem zu lösen. Trotzdem ärgerlich, dass eine internationale Hotelkette nicht besser vorbereitet ist. Der zweite Aufenthalt hat perfekt geklappt. Das Hotel liegt direkt in der Innenstadt. Die Zimmer sind relativ großzügig und gut ausgestattet, das Personal ist sehr freundlich und kompetent. Die beiden Restaurants sind gut, haben aber auch ihren Preis. Der Swimmingpool auf dem Dach und die Rooftopbar sind spektakulär. Das Hotel ist bei der einheimischen Schickeria sehr beliebt und hat einen etwas mondänen Charakter, was mir aber gut gefällt. Die Rooftop Bar wird abends auch gerne von jungen Frauen besucht. Es gibt eine Parkgarage.

Not the best Hilton or best hotel I have stayed at. The blue wall color on the 8th floor looks odd and cheap. There were no towels in my room, and the bathroom door couldn’t stay closed. The help promised to fix the bathroom door never came until I asked again. Buffet dinner at the restaurant on the mezzanine was average and options limited, and I couldn’t chew any of the beef *****s included in the buffet, despite Namibia’s claim to be a top beef producer. The seats and carpet in my room were old and stained in places. The Executive Lounge on the 9th floor was a nice touch. So were the rooftop pool and rooftop bar. Benjamin, at the front desk, was a bright spot and did his best to enhance my stay. One hiccup that I faced was that I definitely booked a room with breakfast included on *******, yet, after completing the booking process, neither ******* representatives nor the hotel could find any mention of breakfast in my reservation. Go figure…

Overall I enjoyed the stay. Staff friendly and helpful if there were any issues. The lunchtime buffet lunch could have a greater variety of food. I found it somewhat limited in choice especially Tuesday March 7

Loved the hotel. Very friendly and comfortable, and perfect location for touring the city. Near lots of attractions, food and shopping. Breakfast was good. Would recommend to a friend. Liked the Skybar very much for view and atmosphere and pool.

We booked the Windhoek Hilton at the end of 17 days driving around Namibia. The reason for the choice - the facilities. We had been looking forward to roof top swims, long steams and some spa time. What a disappointment to find that the pool and the wellness centre were closed. I’m sure the refurbishment was needed, but I think it very unfair that we were not informed beforehand. This work was obviously organised months ago, plenty of time to inform guests of the issue. We had a cold room - apparently some rooms could only be cooled, others warmed. Namibia was 2 degrees that morning, cooling was not required! We were moved to a ‘warming’ room but the toilet door would not stay closed (10 cm gap), neither would the shower door – causing a wet floor, followed rapidly by a slip, a bruised toe and a sore back! Having dietary requirements meant we emailed several weeks ahead and were told they would not be a problem – 2 vegans, one with a gluten intolerance. Not a problem? What a joke! It took 4 visits from room service and a trip to the kitchen just to get milk for tea/coffee. Despite promises, gluten free bread/pastries did not appear. The head chef was very helpful, but our second evening another chef who, I think, had never met a vegan, gave us a meal I could have bettered when I was 12. The only veg. on offer was the same as those for breakfast! The staff were lovely. The organisation behind them, amateurish.