When we checked in, there was an issue with the card for the room. We sorted this out russ was very helpful and apologetic, he even walk back over to the rooms to see if the issue has been solved, upon entering the room, FAMILY room which has 3 beds perfect, but the smell was awful. Non smoking rooms in which obviously people have been smoking, ash was all over the widow, my two children, one has a disability. My daughter found menus under the bed and bottle tops, close to the window. After a long journey, this is not what I expected, being late in the evening, with two tired children, this was a upset for them and myself.
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