勒韋爾酒店(Le Vert Zao)

Service is excellent in Le Vert! And good location as it is located near gondola which bring us to the ski slope.

My friends and I booked this hotel on the strength of the good reviews given here. However, regrettably, our experience at this hotel ended on a very bad note. On the day when we checked out from this hotel, my friends told the staff at the reception thst they would go down to tokyo for a short trip before returning to Zao, and asked whether it would be alright for them to keep some of their luggages at the hotel just for a couple of days. The reception staff said Okay. Then fast foward a few days, when my friends went to collect their luggages upon returning to Zao from their trip, this Japanese old lady, who we understand to be the owner of the hotel, suddenly insisted that my friends must PAY to stay at the hotel for one more night before she would give them back the luggages. My friends were shocked and tried to reason with her but to no avail. It was not until my friends threatened to call the police that this Japanese lady finally and reluctantly backed down. In fact, during our stay at the hotel, this same Jap lady also, without giving any proper explanation, told us that we could not use the dryer at the hotel. In the midst of that aforementioned saga, two of the hotel staff (who are much friendlier than the Jap lady i.e. their boss) approched my friends to try to defuse the situation. At one point during their conversation, my friends said to the staff " she [i.e. the Jap lady] must be a bad boss]. That two staff grinned and did not disagree.

バスターミナル間の送り迎えや、近隣の日帰り温泉施設への送迎も行っていただきました。また食事中も、お声掛けをいただき非常に気遣いのある温泉宿でした。