志賀高原王子大酒店(Shigakogen Prince Hotel)

The room was small for the price And the furniture is old. There was no snow which affected feeling otherwise it should feel much better

東館ツインに初めて宿泊。 部屋は広めだがかなり値段と見合わない。 ○枕元に電源が無くベッドに横になりながらスマホをいじることが出来ない。 ○清掃が行き届いておらず髪の毛が洗面の目立つ所にあった。 ○トイレは飛行機のトイレみたいで圧迫感がある。 ○部屋には珈琲が無く今時お茶のみ、絨毯にシミが多く靴を脱いで歩きたくない。 ○ソファーにも食べこぼしみたいなシミが多数あり座りたくない。 ○東館自体に大浴場がない。 ○フロントの方が笑顔も無く対応も今一で受付してる時から気分が下がる。 良いところは部屋からの景色でゲレンデが一望出来て素晴らしい。 インバウンド価格70,000〜80,000でこの部屋と対応は酷すぎる。

I would have loved this hotel except for one thing that ruined my whole experience. After checking out and arriving at our next location, we realised one of our beloved toys was left behind. We knew exactly where it had been left, and called the hotel repeatedly. Each time they claimed they never found it. This was a large item, one that is now sold online for $200+ and is rare to come across. There is no way this wasn't seen while cleaning and either they disposed of it or stole it. Quite heartbroken that this has happened. While we understand it was our fault for it being left behind (we weren't feeling well and rushed out early in the morning), I've never before had a hotel that didn't hold onto left behind items for guests in a lost and found.

Stayed at Prince east. At reception informed that no restaurant was open in the hotel and we would have to go to one of the other two sites by shuttle bus. Food outlets in south and west awful and as we found out when easts restaurant opened, awful there too. Also extremely over priced because. Dinner buffet in east yen 8000+ per head for a low quality buffet, no sushi or sashimi and a thumbnail sized piece of steak. Captive market, no other alternatives and they take maximum advantage. The dining room is like a school refectory, two indoor gyms in size. Breakfast, similar quality and very regimented. Their attempt at European options was dreadful and the Japanese options no better. Biggest beef. Over 30 cm of snow but none of the lifts at east open and none of the slopes prepared. Only two uplifts open, one at south and one at west and only the lower runs. Snow conditions on those open runs were fine and Ichinose runs also open including upper runs. Seemed that Prince had made a management decision to limit the available runs maybe because they had insufficient booking to make a full opening worthwhile. They said the snow conditions were not good, but there was definitely enough depth to piste and people were touring the steeper sections and nothing was moving. All in all an extremely disappointing experience at an hotel that has definitely seen better days and seems to be milking guest with an expensive and substandard product.