鑽石別墅(Diamonds Villa Near York Hospital)

很難客觀地評價，但我會嘗試。登記入住是一種體驗，因為這棟建築沒有託管。我在抵達之前沒有收到任何通知，我不得不打電話獲取密碼才能進入。如果您沒有電話，請嘗試沒有辦法進入！房間還可以。由於中央暖氣系統不起作用，因此提供了油柱加熱器。三天住宿期間沒有提供房間服務。對他來說，窗簾不遮光，房間外明亮的路燈嚴重影響了睡眠舒適度。整體來說還不錯，但我不會再住了。

The WORST customer service experience I have ever had in all my 32 years. I'll admit I never take time to write reviews but this has been so bad with this B&B i wanted to warn others. My Dad bought us a buy a gift voucher for Christmas to have a child free night away. We booked one night on Friday 17th March which we were looking forward to but my daughter was sent home from nursery 4pm the day before, Thursday, she was pretty sick (she also couldn't go back to nursery Friday and had no-one who could have her the whole day) so unfortunately we no longer could go away. I called them multiple times with no answer so messaged the hotel on WhatsApp asking if we could please swap the dates due to circumstances out our control . I was ignored until Tuesday 21st even though my messages were read the same day. They said if they'd have known the night before they could have helped which was odd because I had called and messaged multiple times on the Thursday (the day before!!), this is when they ignored me for good. Disgusting customer service and now wasted £90 of my dad's money due to their incompetence. AVOID!!

我住在後院的一間有浴室的房間。 當我下午 3 點左右入住時，房間裡的一些天花板燈泡不工作，房間裡一片漆黑。 但一名工作人員與我協商是否可以在第二天修復。 我說不，後來他們還是變了。 後院的門也沒有鎖好，風吹過時，門每 5 分鐘就會移動一次，發出巨大的聲音。 晚上的時候真的很糟糕，門關上的時候發出非常巨大的攻擊性聲音。 我們根本無法入睡。 不僅是門聲，其他房間的聲音也很清晰。 退房當天，接待處沒有工作人員，我們也不知道如何退房。我們需要撥打指定號碼，但浪費了近 20-30 分鐘。 最好避免。我們為這次體驗支付了 160 英鎊。不便宜。

到達後，在寒冷的天氣下在外面站了 35 分鐘，因為沒有人接電話。終於打通了，並得到了門的密碼。被告知“我的同事在消息中留下了所有這些信息”，但從未收到過此消息。在我們後面檢查的兩個人也沒有收到訊息。從雙人房換到了單人房。工作人員並沒有道歉——讓我覺得他們幫了我一個忙，因為我沒有在最後一刻取消預訂。我們的房間很冷，所以我們整夜都醒著。還說現場禁止飲酒！

我最近預訂了和你們一起住，到達後我額外支付了 15 英鎊升級到私人浴室，我什至無法使用它洗澡，因為水溢出，就像排水管被堵塞一樣，淋浴無法正常工作，它一直在一會兒熱，一會兒冷，淋浴間裡也有很大的毛髮，其中一條毛巾上有一大塊棕色污漬，我有照片，所以我只是用它來擦乾地板，很噁心，但很明顯我必須用它來洗澡然後到了實際的房間……床上用品被弄髒了，有一個咄咄逼人的**女士從樓下的房間裡出來，她說她住在樓下，從街上來的，她整晚都在關門，當我在外面時，她很有攻擊性。我們因為擔心而沒有睡覺，我們甚至不得不打電話給接待處來表達我們的擔憂，他說別擔心，她喝醉了，當你試圖經營一家企業時，為什麼會有這樣的人，她大聲喊叫********* 朋友進進出出，關上所有的門，完全浪費了70 英鎊 想要退款

We booked last minute and found the owners to be both helpful and accommodating. DV is easy to find and is around 15-20 minutes walk from the train station (albeit ours was longer as we called in to a couple of watering holes en-route!). Check-in was swift and we were offered room 9 which was spacious, clean and provided everything we needed for an overnight stay. Check-out time is a reasonable 10:30am and has a simple key-drop box and we were on our way. Would recommend to all as York is a fantastic city with lots to offer and quality accommodation like DV will see us visiting again soon.

我們住了 2 晚。非常漂亮、明亮、乾淨的房間。舒適的床。房間裡有你需要的一切。乾淨的毛巾、咖啡、茶、冰箱裡的冷水、風扇。離市中心不遠。下次我們將在約克，鑽石別墅將是我們的第一選擇。絕對推薦。

對於所付的錢，住宿是完全可以接受的。房間和浴室足夠大。登記入住非常有效率。 可以在浴室裡放一些掛鉤，但這絕不是我住過的唯一沒有掛鉤的地方。

房間很乾淨，床不舒服——床墊肯定需要更換了。房間裝修需要更新，水漬，看起來一般般的陳舊。儘管有足夠的可用空間，但僅房間價格昂貴並且需要額外的停車位。提供茶和咖啡，但選擇有限。