忘機山居人文客棧（武陵源森林公園標誌門店）

The check in was at 14.00, we arrived after 15.00 and our room was not ready. We were told to wait 10 minutes and went for a quick lunch. When we arrived after 20mins, our lugages were at the reception and the receptionist was not there. We were in a hurry to go for a booked trip to grand canyon so had to change our shoes there and leave our things. The hotel has no elevator. The hotel was not clean ( see photos) and there receptionist was barely there even though it says it has 24h reception. For example,I asked for the wifi password through wechat at 22.25 (as there was no one at the desk) and did not get a reply until 8.30. I payed extra for a mountain view. Please see the photo of the view. Very dissapointing and a windows that probably hasn’t been clean in years. The room was extremely small and difficult to walk in with our lugages. Besides, it was next to two families rooms and had kids shouting at 6 am both nights. They did not clean our room the two nights we were there, didnt even make the bed. Only thought some shower gel and towels. The location is great, I will give it that.