Grand Hotel Tornik

The waiter made me CRY!!! And MANAGER does not care about guests!!! So, we were external guests but we were every day hanging out in Spa and Loby bar. All the time we had the same waiter who was very nice and polite. The last day I was alone at loby bar, sitting and ordering all the time. The shift changed around 13-14h and the rude waiter came. I was ordering cocktails after food all the time. The 2nd shift waiter was very rude, without basic manners. He didn’t even want to say “here you go”/“what can I get you”, or whatever a waiter normally says... If he could, he would throw the drink on the table. I was all the time polite and trying to “soft” him by saying “thank you very much” and all the time I was showing him I appreciate his work. He had a very bad attitude and made me feel unwelcome. So when I ordered pizza for the second time and it arrived, I said in the most polite way possible “Thank you so very much sir” and he gave me terrible look and just said “HM!” (which felt like he would spit on me if he could) and walked away like I pissed him off. Considering I was already feeling like sh*t because of him and after this angry and rude “hm” on my thank you, I just started crying, I couldn’t stop it. My boyfriend came at that moment and when he saw me crying and I told him why he stormed to reception to ask for a manager. He got a response that manager is not here (on Monday, really?) and like hotel doesn’t have anyone in charge for the shift??. They took his number though, said they will call him and of course- noone called! I read on google reviews that Manager in this hotel does not care about guests and it seems it is true!!! We wanted to stay at this hotel next time, but I am not coming back never ever after this!!! Oh yes, the waiter came after everything and ironically said : “do you want somthing more perhaps??” We just said “No, thank you” and left. P. S. Spa is nothing special, paid 100eur per night, it is not worth the price. Piña colada and pizza are excellent btw.

Liebe Grüße an Hr. Filip Filipovic der sich gut um uns gekümmert hat. Wir waren schon zwei mal dort und wir werden noch öfters dort hinfahren, da das Hotel einfach hervorragend ist sowie die Umgebung und die frische Luft dort. Es sind sehr viele Parkplätze verfügbar sowie eine E-Auto Ladestation. Der empfang ist sehr Sympathisch sowie die Lobby einfach nur schön. Die Rezeption wirk sehr Professionell und sie sind sehr freundlich. Am empfang kann man auch Geld wechseln zu Tageskursen. Die Zimmer werden sehr sauber gehalten und der Zimmerservice ist sehr gut. Das Frühstück sowie das Abendessen sind einfach nur Köstlich. Schwimm und Wellnesbereich sind auch hervorragend zudem gibt es auch verschiedene Saunen und Dampfbäder. Die Bar ist sehr schön eingerichtet und sehr angenehm wo ich das Preisleistungsverhältnis mehr als Fair finde. Cocktails zu sehr fairem Preisen. Im Hotel befindet sich auch ein rotierendes Restaurant was sehr schön ist. Damals bekammen wir auch gratis Gutscheine für die Seilbahn. Auf jeden fall nicht unser lezter Besuch Bis zum nächsten mal

首先，飯店真的很擁擠，這可能是我們經歷過糟糕事情的部分原因。還必須強調的是，工作人員非常友善和樂於助人。這個問題似乎來自於更高的層次。到達時只有 3 部電梯可用。帶著一點點的東西站在它面前10分鐘或更長時間是不太可行的。我們房間的暖氣壞了，儘管我們尋求幫助，他們告訴我們有人會來檢查，但第一晚沒有人出現。第二天我們不得不再次打電話，但這次終於有人，技術人員出現了，但沒有解決問題。我們也不得不第三次打電話，他們試圖用加熱器來修復它。看圖片。同樣，房間裡有一點點，加熱器是一個非常糟糕的選擇。我也不知道他們如何期望我們在使用水療中心後擦乾濕的東西？又打了電話之後，他們終於決定換房間。我們在四星級酒店從未遇到過此類問題。第二個房間的暖氣很好。網路連線每隔幾分鐘就會中斷，但我確實想再次經歷整個過程，所以我只是使用手機網路來參加我的商務會議。我們在第二個房間住了 5 個晚上，床單從未更換過，有一次我們不得不打電話詢問我們可以去哪裡或是否有人可以清空垃圾桶。除此之外，正如我所提到的，工作人員非常友善。房間真的很漂亮，有現代化的浴室。美味的早餐和晚餐。不錯的水療區。這家飯店真的很不錯。如果您訂的是飯店南側的房間，您可以欣賞到令人驚嘆的景觀。

Nice terrace but understaffed. 2 waiters serving about 100 people, but that's not a real problem. My Serbian is a bit rusty and I really tried to order properly, but I ended up with the maybe-you-shouldn't-come-back level of 'service'. Whatever. I got the message.

我們在飯店的住宿體驗非常愉快，工作人員彬彬有禮，友善，總是樂於助人。特別是因為我們帶著 5 歲的孩子來的。我們要向這位出色的拉迪卡·特奧多拉（Radica Teodora）表達我們最大的謝意，她與我們的小男孩成為了朋友，向她致以問候，明年再見！

茲拉蒂博爾絕對精彩，值得參觀！自然風光和周圍環境令人嘆為觀止。酒店第一眼就很宏偉！你有一個舊的部分（它一點也不舊，但他們就是這麼稱呼它的）和一個新的部分。我們住在新區，真是太棒了！五顆星毫無疑問。去更多不那麼令人愉快的事。這項服務不是您所期望的五星級飯店的服務，當我們辦理入住時，我們沒有像五星級飯店應有的那樣受到接待。舉個例子，沒有人幫我們拿行李，雖然沒什麼大不了的，但仍然如此。每次你經過前台時，他們都不會對你表示歡迎，因為他們要么在打電話，要么在互相交談。這些都是小事，但仍然給人一種不好的感覺，更像是你擋住了他們的路。最大的缺點是晚餐和晚餐期間的服務。晚餐很豐盛，一切都過度翹起和下垂。我們甚至不知道去哪裡喝水，我們花了 20 分鐘才讓服務員幫我們點葡萄酒和啤酒，換句話說，他們人手不足。你應該留在酒店嗎？是的，毫無疑問，不要害怕抱怨這項服務，因為他們應該對此非常了解。

This is a really nice property-new and huge. We loved the breakfast and dinner buffets-big spread and very reasonably priced. When we checked in, it was a warm day and we were taken aback to know the rooms didn't have any air conditioning. It is probably never required most days of the year as its a ski resort. But they quickly arranged for pedestal fans and that made the stay more enjoyable. The spa too is huge and very good.

First of all - hotel design is awful, and we knew that before coming but that is the least of a problem. Rooms leave the impression of old furniture, like a 3 star hotel, including the bathroom that is poorly built which leaves the impression of untidiness. Food is the worst thing in this hotel, especially when you expect at least 4 star menu. For example, the is not even some basic food like french fries or basic rice or bolognese (that our kids eat), food is extremely traditional - lots of greasy meat, and everything is extremely greasy and looks unhealthy. You would expect to have in a 5 stat hotel some special food for people with health problems (eg. no sugar jam for diabetes). Also the food is not properly marked so you have to ask the waiter about ingredients especially when local food is in place. Spa and wellness is the only 5 star thing in the hotel HOWEVER we were expecting our kids to be in the kids zone (with water slides that we saw on photos) but the kids zone is: extremely loud and scary because there are too many things that splash, combining with the overall dark environment (only one window in the kids zone), so our kids did not want to go in there and we also noticed that this zone is always empty so we believe other kids feel so too. We will never come back nor recommend this hotel to anyone.

Nice clean rooms with a lot of space. Cleaning lady's do a gray job. Never been a fan of dinner buffet but this one I really nice with a great selection off great dishes. The SPA center has one section for children with a little aqua land. Everyone from the staff I super friendly. It will take you some time to find your way around the hotel because its huge. The hotel is located 5 min walk from the "city" center. Will definitely stay here if a am coming to Zlaitbor.