祖瑟爾Hallehof en kasteelpark附近酒店

ruime propere kamers met goed werkend sanitair Personeel was zeer behulpzaam eenvoudig boekingssysteem al zou het makkelijk zijn moest er een mogelijkheid zijn om, indien je boekt voor iemand anders, de naam van de gast te kunnen vermelden. nu moest dit bij opmerkingen. Ben wel goed verder geholpen bij telefonisch contact hieromtrent.

Nice unique room, clean, all necessary amenities. Avoid the rooftop! Overpriced food, service is non existing, you have to ask for the stuff you ordered through the QR code at the bar, cutlery is not provided,… especially don’t go in the evening since there is no light or any candles at all so you have to guess what you are eating.

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo

Together with my wife we stayed for our anniversary; We received a upgrade to a deluxe room the breakfast was very tasty and we enjoyed the bar. The staff was very friendly helpful and flexible and understanding.

El hotel esta muy céntrico todo queda prácticamente andando, a 4 minutos de la central de trenes de Amberes, justo fuera del hotel esta la estación del autobus Flixbus que lleva y trae del aeropuerto, el centro de la ciudad está a tiro de piedra, justo en la esquina esta una tienda Jumbo con precios accesibles, las habitaciones son pequeñas, cuentan con cafetera e insumos para preparar café, secador de cabello, plancha y tabla de planchar, nos alojamos en la habitación 103 con vista a la opera, el desayuno es muy bueno consta de huevo con tocino, fruta fresca, yogurth, café, té, pan recién horneado, insumos para preparar sandwiches, frutos secos y cereales, ademas se cuenta con opción a preparar waffles, el único inconveniente que durante 6 días solo nos colocaron 1 botella de 500 ml de agua en la habitación y que en el comedor muchas cosas se encuentran colocadas bastante altas y resulta algo incomodo para personas de estatura baja, como sugerencia sería bueno que cuenten con personal que hable español ya que cada vez más las personas que hablamos este idioma visitamos Europa y sería un alago que nuestro idioma se vuelva internacional.

有一天來了,這是個不錯的體驗,雖然有一些古怪的怪癖。直接爲“廚房行政家庭工作室”預訂,前台代理打印了一份與“豪華工作室”的合同。當我詢問差異時,另一位員工迅速插嘴說我“升級了”我原來的房間沒有廚房?!?因爲“帶廚房的行政工作室”的名字有廚房,我第二次詢問,員工提高了聲音說房間是一樣的?!?最後一名員工在審查了他們自己的房間後終於進來了網站,開始談論閣樓套房(完全無關?!?)。試圖使用我的鑰匙卡使用位於安全門後面的洗衣房,不得不回答21個問題,我的房間號碼,我的全名,以及我所代表的公司(所有的東西都在我的懷裏,都是髒衣服),這完全奇怪。早上7點,代理商聲稱我的樓層有人預訂了出租車?!?(也完全無關?!?)工作室本身很寬敞,雖然有一些小流水。例如,浴室是過時的,不像網站上的圖片。更重要的是,在浴缸的長邊安裝手持淋浴器,對短邊來說,這很奇怪?!?...使用彎曲浴簾使淋浴減少幽閉恐懼症可能也有所幫助,儘管浴簾有怪味...工作室的亮點包括舒適的牀,但是水壓還是可用的。雖然面積稍大,但牀單和毛巾質量很好。廚房本身很現代化,備有充足的存貨,包括廚房裏的2瓶水。“歡迎禮物”似乎是2個洗碗片和手動洗碗液...直接預訂,確認表示會有“歡迎飲料到達”可能冰箱裏的2瓶水是麼?!?其他異常包括夜間超暗照明。用餐區燈光不足,工作和閱讀變得相當黑暗。有一個獨立的燈光幫助提供額外的照明在睡覺區。看到我房間電話上列出的房間號和我門上的不一樣,也很奇怪?!?洗衣房是免費的,太棒了!還有免費的洗衣液。洗洗需要2-3小時,乾洗需要1+小時。牆上貼着洗衣機的說明的標牌與實際洗衣機不符,最多也讓人困惑...

酒店環境舒適，設施比較簡單，因為是冬季入住感覺房間不夠温暖，睡覺時候有點冷，屋子裡暖氣不能調節，感受不是很好，附近有家連鎖酒店設施更加完善我想更值得推薦