First off though, the positives. The staff member who had the misfortune of having to deal with our situation on Friday night/ early Saturday morning couldn't have been more helpful under the circumstances. But... When we checked into the room on Friday evening, we immediately noticed the smell of damp. We turned the heating on, and left for a prior dinner reservation elsewhere. Returning to the room that evening, the only effect the heating had had was to alter the smell of damp to a warm smell of damp. We immediately went to reception, where the aforementioned (very helpful) staff member accompanied us back to the room to inspect it. They agreed there was a strong smell in the room, and mentioned that they had had previous reports from housekeeping of a smell of damp in the room. Apparently these reports weren't sufficient to prevent Hotel Colessio charging us over £320 for two nights in the room. Since the hotel was fully booked, the best they could offer was a spray to help mask the smell, which we declined. After a futile attempt at getting to sleep in the cold and damp bed, we admitted defeat and went back to the bar reception area, and curled up on a sofa to sleep there instead. The same very helpful staff member phoned around nearby hotels to see if any had a room free, but unfortunately all were fully booked. A night on the bar area sofa it was. If I hadn't had a couple of glasses of wine with my evening meal, we'd just have checked out there-and-then and driven home. Just after 2:00am, the same helpful staff member woke us up to tell us that an existing booking hadn't turned up, so we were welcome to their room for the night if we wanted. This room was much better, being, as it was, free from a musky smell or a damp bed, and so sometime around 2:30am we finally had a room. We woke up the next morning and immediately checked-out and went home. We had booked to stay another night to enjoy the annual crime writers festival that was taking place in Stirling over the weekend, but we'd both had such a poor night that we just wanted to get away from the hotel and go home and sleep. The different - but equally helpful, and apologetic - staff member who checked us out in the morning promised us a refund, so there's that. But the £50+ worth of crime writer festival tickets we'd paid for went unused, as did our planned dinner reservation at a local restaurant for Saturday night. Frankly, we were both so exhausted we just wanted to write the weekend off as a busted flush and go home. We've been attending the crime writers festival in Stirling for several years, and usually stay at the neighbouring Stirling Highland Hotel. We decided to try Hotel Colessio for a change, which, for obvious reasons, was a mistake. If you are planning a stay in the area, just use the Stirling Highland Hotel; it's literally next door, and is far, far better. And, unlike Hotel Colessio, has free parking.
滿意
35 評價