Thanks to the frontline staff: Cinthya. Ramadhan & Ryan (buggy team), and Sahrul (front desk via WA) your service was truly the saving grace of this stay. The maintenance team also responded promptly to some minor issues.
We appreciated the upgrade to a 2-bedroom hilltop villa with a serene view. Breakfast was a highlight: roti jala was tasty, fish noodle soup flavorful, salad and cold cuts were a nice touch, and the jamu shots were a great bonus.
For the premium price Montigo charges, the villa’s facilities don’t match. Many parts are worn out, and basic items like a microwave or simple utensils are missing, issues that have been raised by other guests before, yet management doesn’t seem to act.
One incident on 30 August at breakfast also needs attention: at the fish noodle counter, there was no queue. After the lady in front of me got her two bowls, I asked the younger male staff with glasses for one bowl ('mie nya satu') and pointed at the bowl and showing 1, as there was 2 bowls of noodles were already prepared and just needed soup poured in. Instead, he looked at me, took a plate of food, and literally walked away mid-service, while I was waiting and the older regular staff was busy preparing mie goreng. Thinking he’d return or serve another customer, but he disappeared into the kitchen. I stood there, waiting to be served. I sympathize the older regular guy preparing the mie goreng as he had to multi task and serve me, instead of the younger guy helping his colleague and also serving me. It was a fast one but yet the younger guy rather leave customer waiting and he disappeared straight to the kitchen with a plate. (I wonder if it’s for him or for kitchen staff?) This may seem small, but it leaves a bad impression on guests. I strongly urge management to review this specific incident and coach that staff, so it does not happen again, unfortunately i didn't see his name, he was wearing black thick rimmed glasses.
In short, Montigo resort has genuinely great frontline/service staff who try their best, but upper management needs to step up: refresh the villas, provide basic amenities, and ensure service quality and building maintenance match the “luxury” price tag. As it stands, overall feels overpriced for what is delivered.
This trip was with 8 friends. During our stay at Doulos Phos The Ship Hotel in Bintan, and really enjoying the experience. The hotel is on a restored old ship, which makes it very unique.
The room is clean and cozy, the porthole windows give it a special feel. The staff are friendly and helpful, especially Ms. Winda. The check-in process was smooth.
We asked the hotel to prepare a small surprise for two friends who were having birthdays.
There’s a small museum onboard that tells the story of the ship, and the deck has a nice view of the sea, great for relaxing. Breakfast is simple but good, and the overall vibe is peaceful and quiet.
If you want to swim, remember to bring a swimsuit.
It is less than 5-minute drive from the Bandar Bentan Telani Ferry Terminal and the hotel. If you need the hotel to arrange transportation, you need to inform the hotel customer service staff in advance, which is free of charge.
It’s a great place if you’re looking for something unique and relaxing.
TTwRykielThanks to the frontline staff: Cinthya. Ramadhan & Ryan (buggy team), and Sahrul (front desk via WA) your service was truly the saving grace of this stay. The maintenance team also responded promptly to some minor issues.
We appreciated the upgrade to a 2-bedroom hilltop villa with a serene view. Breakfast was a highlight: roti jala was tasty, fish noodle soup flavorful, salad and cold cuts were a nice touch, and the jamu shots were a great bonus.
For the premium price Montigo charges, the villa’s facilities don’t match. Many parts are worn out, and basic items like a microwave or simple utensils are missing, issues that have been raised by other guests before, yet management doesn’t seem to act.
One incident on 30 August at breakfast also needs attention: at the fish noodle counter, there was no queue. After the lady in front of me got her two bowls, I asked the younger male staff with glasses for one bowl ('mie nya satu') and pointed at the bowl and showing 1, as there was 2 bowls of noodles were already prepared and just needed soup poured in. Instead, he looked at me, took a plate of food, and literally walked away mid-service, while I was waiting and the older regular staff was busy preparing mie goreng. Thinking he’d return or serve another customer, but he disappeared into the kitchen. I stood there, waiting to be served. I sympathize the older regular guy preparing the mie goreng as he had to multi task and serve me, instead of the younger guy helping his colleague and also serving me. It was a fast one but yet the younger guy rather leave customer waiting and he disappeared straight to the kitchen with a plate. (I wonder if it’s for him or for kitchen staff?) This may seem small, but it leaves a bad impression on guests. I strongly urge management to review this specific incident and coach that staff, so it does not happen again, unfortunately i didn't see his name, he was wearing black thick rimmed glasses.
In short, Montigo resort has genuinely great frontline/service staff who try their best, but upper management needs to step up: refresh the villas, provide basic amenities, and ensure service quality and building maintenance match the “luxury” price tag. As it stands, overall feels overpriced for what is delivered.
HHanisah MydinDecent resort with amenities and all, for a quick getaway this resort works just fine. You can grab in food if room service options dont fancy you. Only downside is it's about 50 mins by car from batam centre ferry terminal and city centre shopping area. Breakfast was quite disappointing because this is smth many look forward to in a getaway. Options were little. Service and hospitality was amazing ✌🏽
訪訪客We recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests.
1. Room Consistency & Communication
Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved.
2. Villa Room Maintenance
On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression.
We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved.
Thank you for taking the time to read our feedback.