這次到菲律賓克拉克(Clark)旅遊入住 Queens Hotel Clark,整體體驗相當不錯,值得推薦給第一次到克拉克自由行的旅客。
首先是地理位置非常方便,位於安吉利斯市(Angeles City)鬧區附近,周邊有許多餐廳、按摩店、便利商店及酒吧,步行就能到達,生活機能相當完善。從 Queens Hotel Angeles City 前往 Clark International Airport 車程約15至20分鐘,交通便利。
房間空間比預期大,整體維持得相當乾淨,床鋪舒適,冷氣夠冷,熱水供應穩定。房內設備齊全,包含保險箱、冰箱、吹風機等基本設施,對於短期或中期住宿都很方便。隔音表現雖然不是頂級,但在同價位飯店中已算不錯。
飯店員工服務態度親切,無論是櫃台接待、房務人員或保全,都相當有禮貌且願意協助處理問題。入住及退房流程快速順暢,讓人感受到專業的服務品質。
游泳池雖然不算特別大,但環境維護良好,水質乾淨,白天或晚上都很適合放鬆休息。餐廳提供的早餐選擇不算豪華,但味道不錯,足以滿足一般旅客需求。
如果要說缺點,部分房間設備略有年代感,偶爾能看出使用痕跡;另外若遇到週末或旺季,周邊夜生活較熱鬧,淺眠者建議可向飯店要求較安靜的房型。
整體而言,以價格、地點、房間舒適度及服務品質來看,Queens Hotel Clark 擁有相當不錯的CP值。無論是自由行、商務出差,或是來克拉克度假幾天,都是值得考慮的住宿選擇。
The hotel is quite new and has modern look and feel. They have ample parking for guests and have reserved slots for Accor members.
The room is clean and spacious and has modern furnitures and fixtures. They have the basic amenities like smart tv, ref, separate toilet and bath, hair dryer, slippers, and shampoo and shower gel.
I love their brewed coffee which I ordered from their cafeteria near the reception area and is reasonably priced.
The hotel is just opposite the Harbor Point mall and nearby restaurants.
What I like most are the warm and friendly staff who are always smiling and make you feel at home.
However, since this hotel just opened and is not yet fully-operational, there are many rooms for improvement:
1. AC control installed in the room is not working so requested for a remote control. Not sure if the battery is fully-charged but there is delayed reaction when I change the settings like temperature.
2. I requested for a room with queen sized bed and near the elevator since my wife is a PWD but these were ignored and we got a room with two single beds and quite far from the elevator. Then requested for a room change but the room being assigned to us was at the ground floor and there was a strong smell of paint so we opted to stay at the room initially given to us. Requested to just put the two beds together to form a single but bigger bed and waited for the hotel staff to arrive but we waited too long and finished our light dinner without seeing the hotel staff. So just requested the hotel to cancel the request so we can rest already since we arrived past 8pm and we were already tired.
3. They gave a WhatsApp number to reach in case guests have requests since there are still no phones in the rooms. Tried sending a message but no quick reply. So just called the number and got an apology and feedback. Maybe they should assign someone to monitor the messages so they can respond quickly to guests.
4. We were having breakfast at our room when there was a brownout. No back up generator so we were in dark for about 10-20 minutes. Also no emergency lights in the room so we had to open the curtains to get natural light. We were supposed to check out before 12noon but since there was no power, we requested for a late checkout which was granted. Thank you.
Hope the hotel can complete all unfinished work and level up soon.
Thank you to the staff for a wonderful short stay.