Excellent service from Front Office, housekeeping and restaurant staff and nice location. But this hotel needs to bring up the cleanliness and upkeep of the room. Our room was full of cobwebs under shelves, exhaust fans and corners. Bathroom is terrible. Cloudy water, moldy sink and shower stall and oh my God toilet bowl is terribly dirty. Both rain shower and hand-held shower are not functioning properly. I had to borrow pail and scoop. Fridge/minibar is rusty. Wall paints chipped off. Stained linens. I suspect there is bedbug too. 2 of us noticed bite marks on our legs, hands and arms. The only complementing factor is really the staff service.
What I always look for in a hotel is a comfortable bed. And this is a hotel with a comfortable bed and lots of soft pillows.
In the lobby they serve a welcome drink, the cold ginger tea is very refreshing and they provide a cold towel to freshen you up. In the room they also have fresh bread that is given to their guests.
All the staff are polite and accommodating. The location is also nice, there are many options to eat.
訪訪客During our stay at Villa Caceres, since it was our first time, the people in the Front Office are very helpful when providing locations and assistance, as well as the Housekeeping staffs (the group of tall guy assisted us on adjusting aircon temperature, when we arrived in the room). We also arrived earlier than the check-in time but they have accommodated us (receptionist named Jen/Jean, i think). I have just noticed in the morning buffet that servers are quite not that attentive on their guests even though it was not busy, some tables are left unattended, although the selection of their food was nice. I hope that they pay attention on this feedback. Then location was accessible to the city, markets and transportation.
MMaricelThe hotel is top flight with cleanliness, up to date facility, fantastic restaurant and wonderful staff who go out of their to make our stay wonderful. I would highly recommend a stay at this hotel.
訪訪客Excellent service from Front Office, housekeeping and restaurant staff and nice location. But this hotel needs to bring up the cleanliness and upkeep of the room. Our room was full of cobwebs under shelves, exhaust fans and corners. Bathroom is terrible. Cloudy water, moldy sink and shower stall and oh my God toilet bowl is terribly dirty. Both rain shower and hand-held shower are not functioning properly. I had to borrow pail and scoop. Fridge/minibar is rusty. Wall paints chipped off. Stained linens. I suspect there is bedbug too. 2 of us noticed bite marks on our legs, hands and arms. The only complementing factor is really the staff service.
匿匿名用戶What I always look for in a hotel is a comfortable bed. And this is a hotel with a comfortable bed and lots of soft pillows.
In the lobby they serve a welcome drink, the cold ginger tea is very refreshing and they provide a cold towel to freshen you up. In the room they also have fresh bread that is given to their guests.
All the staff are polite and accommodating. The location is also nice, there are many options to eat.