南非西開普省設有泳池的酒店

很棒的住宿,方便舒適的機場中途停留 爲了趕早班飛機,只住了一晚,是完美的選擇。位置令人難以置信的方便,班車服務準時,很容易找到讓我的機場接送無壓力。 我的房間很舒服,很幸運有桌山的美景,很nice的加分!餐廳超出預期晚餐和早餐都很好吃,服務也很棒。 工作人員和班車司機都很友好和包容,這使我的短暫停留更加愉快。考慮到免費班車,免費早餐,整體安全感(作爲獨行旅客尤其重要),這個價格絕對值得。 我很高興在航班前再次入住這裏,並會推薦給其他尋求舒適和便利的旅行者。

我想分享我住在這間公寓的經驗。我們住得很不方便，因為這裡是自助式的，只有兩個盤子。如果我用一個盤子盛東西，我的伴侶又用另一個盤子，我就沒盤子盛菜了。我們家真的只有兩個盤子，就像飯店一樣，服務生會為我們做飯——我們根本不需要更多盤子。我怎麼可能只買夠兩個人用的食材？每天早上喝咖啡只有一把勺子，共用一個茶匙，每個人只有一個杯子。此外，公寓裡沒有掃帚，我們自己打掃非常困難。我們只能等到早上10點清潔/維修人員來，而我們自己只能忍著不去清理灰塵，或是用紙巾擦擦。雖然我們不想讓別人進來，但我們別無選擇。我們甚至不能自己擦地板，只能等到晚上睡覺後再擦。沒有浴帽，沒有牙刷牙膏，入住時連最基本的用品都沒有，入住時連個像樣的房間都沒有。我強烈不推薦給深夜抵達的旅客，因為這裡一點都不方便，你只能在髒兮兮的房間裡睡到商店開門。暖氣經常用完，讓你在房間裡凍得瑟瑟發抖。退房時間是上午10點，所以如果你當天下午6點的航班，做好像流浪漢一樣在街上遊蕩的準備吧。以前不是中午12點退房，最晚下午2點退房嗎？我的伴侶上夜班，下午6點的航班，他卻在上午10點就被趕了出來！他請求休息2小時，中午12點退房，結果他們竟然收了他50%的房費，就因為他只睡了2個小時，連半天都不到。這間公寓簡直糟糕透了，只想著怎麼多收錢，根本不提供任何幫助。床單三天才換一次，這意味著如果你是女性，正值生理期，弄髒了床單，接下來兩天就得忍受血跡——為什麼？ ！我覺得床單應該每天都換，按照房費計算，除非他們想讓我們自己帶床單以備不時之需……更糟的是，早上八點樓頂還在施工，噪音震耳欲聾，害得我伴侶上完夜班後根本睡不著覺，而且事先沒有任何通知！我們後悔住在這裡。還有個讓人崩潰的問題：因為沒有備用盤子，我每次吃完飯都得洗，而且因為沒有刷子，只能用手洗。我覺得我付的錢根本不值這個價錢。

A Beautiful and Peaceful Stay at Alkantmooi Private Nature Reserve, Keursee We recently stayed at Alkantmooi Private Nature Reserve, Keursee in Plettenberg Bay and had a lovely experience overall. When I booked, I didn’t realize that it was a fully self-catering property. On the booking site, it looked more like a nature resort with restaurants on-site, so it came as a surprise when we arrived and learned that we needed to bring or buy our own food. We ended up driving about 8 km into town to pick up some groceries, which turned into a fun little outing in the end. Still, it might be helpful for management to make this setup clearer on the booking sire for guests, especially those from abroad who might not be familiar with South African Travel habits. We arrived around 5:30 p.m. and were warmly welcomed by the owner, who gave us the keys and explained everything. The unit itself was amazing, very clean, modern, and well maintained, with a stunning view over the sea and Plettenberg Bay in the distance. At night, the lights from town were beautiful, and the whole area was peaceful and quiet. The environment felt safe, and we really enjoyed the fresh air and the sense of being surrounded by nature. One small note: when we arrived, the lady at reception asked my partner (who is Chinese) in Afrikaans if she spoke English or Afrikaans. It wasn’t a big issue, but it might be something to be mindful of when welcoming international guests, as not everyone understands Afrikaans and its not easy to decipher specially for those who do not speak English as a first language A few other suggestions for management: upon entering the unit, there’s a printed rule sheet. While I completely understand and respect the need for house rules, the way they’re written felt a little strict and unwelcoming. For example, it mentioned sanitizing hands every time you enter and reporting neighbors if they break rules, and more. The tone could perhaps be softened to feel friendlier and more guest-oriented. The only other drawback was the Wi-Fi, which was extremely slow during our stay. I wasn’t able to use it for basic browsing and had to rely on my phone’s international data via hotspot when I was using my laptop. Despite these small issues, I would still recommend Alkantmooi to others, especially those who enjoy self-catering and want a quiet, upmarket place surrounded by nature. It’s a wonderful place to unwind, cook your own meals, and enjoy the incredible views over Plettenberg Bay.

飯店地理位置優越，方便觀賞桌山和遊覽開普敦。我們的房間在14樓，寬敞豪華。泰姬飯店的員工都非常友善熱情，並且盡力讓客人滿意。食物和葡萄酒都非常棒！

在Pepperclub的住宿體驗非常棒——強烈推薦。我們選擇在南非慶祝一個重要的里程碑，希望能留下一些特別的回憶。我們從約翰尼斯堡出發，途經南比蒂，到達德班，然後前往開普敦，最後預訂了Pepperclub，希望以一次奢華的體驗為旅程畫上圓滿的句號。飯店位置優越，靠近波卡普和當地市場，步行也很安全。我們去任何想去的地方都很方便。飯店非常乾淨，包括公共區域、健身房，當然還有客房。然而，客房服務更像是四星級酒店的水平——像多要幾條毯子這樣的小要求都需要催促，而且每天的夜床服務也不穩定（有時浴室會打掃並補充用品，有時則不會）。同樣，服務品質也不穩定，儘管前台/禮賓部人員配備充足——Godfrey總是熱情地迎接我們，還有一位值班經理非常盡職盡責，後續跟進也很到位。然而，當戈弗雷不在值班時，飯店的歡迎氛圍就顯得冷淡了些，前台工作人員也並非熱情周到，效率也並非總是很高。 餐廳的工作人員總是熱情友善。早餐很棒——自助餐和單點菜色選擇豐富，上菜速度也很快。午餐的選擇也很不錯，客房服務也很有效率。 水療中心非常棒，按摩和護理都做得很好。健身房不錯，雖然有點小，需要說明的是，泳池沒有加熱（但很漂亮）。我們沒有機會體驗飯店的私人Odeon影院，但那裡只放映老電影，沒有公共Odeon影院裡那些新片。 從房間裡可以欣賞到桌山和獅頭山的壯麗景色。酒店滿足了我們提前入住和連通房的特殊要求，也為我們的周年紀念日佈置了房間，並準備了蛋糕和香檳——這些細節都非常貼心。您不會後悔入住這家飯店，但您可能不會想再次入住。

Pros Great location - a short drive to the waterfront and close to Table Mountain, Lions Head and the Botanical Garden where Uber will get you there quickly and for a good price. Staff were very good Breakfast was cooked very well and with good quality ingredients and a varied selection. It would be better if they had soft bread rather than the heavier one provided (althouh this could be a more European variety i havent come across before). The room was homely, as is the whole building (a bit of a British Grade 2 listed building kind of feel). Nice views over capetown in some rooms and a mountain view from the back. Room has heating and air con for all seasons. Cons As mentioned in a previous review, the room is quite dusty so if you are messing around with plugs behind the bed or tv, it's a challenge not to breathe in the dust. I think this could be a SA thing rather than the hotel itself but they only provide 1.5l of water which for a week is not enough, even for a solo traveller. You have to pay for any more. I have never come across this in 25 years of travel across 35 countries but again, i know there is a water issue in SA sometimes and I believe the tap water is drinkable (although I wouldn't attempt this as a tourist). Bathroom towels not replaced - just left to dry which doesn't work particularly well in winter. The photo of the hotel being near blue water is a little deceptive - obviously it is not near a beach and they don't suggest so but the body of water across the road is a water storage facility (currently empty) so don't expect tropical views. Having said that, if you get a city view room, the sunrise is right in front of you and a perfect time lapse opportunity as the scenery changes dramatically during the sunrise. Stunning experience. Overall, I would stay again and recommend the hotel which is in a quiet location.

開普敦威斯汀酒店是一家老酒店，但它繼續保持開普敦的風采、品質和高標準。我們在開普敦參加朋友的 60 歲生日慶祝活動期間在這裡住了 8 天。 我們住的是行政房，還可以使用 19 樓的行政俱樂部。房間非常好，床單很好，床的標準很高。也就是說，我們不得不對入住第二天房間打掃的匆忙提出投訴。床鋪得不好，地毯地板不乾淨，浴室也只打掃了一半。對於五星級飯店來說這不太好。投訴後，管家進行了修正，清潔標準也提高到了我們入住期間的最高標準。 我們也透過客房服務點了食物，但我們點的一半食物沒有送來——他們給了我們其他東西，但等了45 分鐘後，原始訂單才送來，我們無奈地接受了錯誤的訂單，吃了食物，然後後來提出了我們的投訴。 自助早餐還不錯，但是冷肉區沒有很好的冷肉選擇。他們確實需要改進這一點。 最後，有些員工的整體服務確實需要認真改進。餐廳裡的一些工作人員互相交談時聲音太大，其中一些甚至對顧客表現出糟糕的不受歡迎和冷漠的態度/氛圍。就好像他們覺得為我們、他們的客戶提供服務是在幫我們一個忙。對於這種標準的飯店來說還不夠好，其中一些員工需要重新培訓。 總的來說，我們在威斯汀酒店過得很愉快，下次訪問開普敦時我們一定會回到那裡。

We booked the same room again on the 25th. Then we requested to check out at 1pm. We didn’t hear anything from no one. This morning at 10am there was knocking on our door. The lady said its time to check out. I said mo cause we requested to check out at 1pm. She went ahead and said there are extra fees and she will ask the front desk. 5min later knocked again on the door. Says no we cant stay and have to check out at 11am(note this was at 10:20am) when she told me, I went ahead and told her this is on them and we requested to leave later. She left, next minute, a man came back. All arrogant. Told me why didn’t I pack up my bags the previous night. Also said that if I dont leave cleaners will come. I said its okah they can come but I might still be busy packing up. He said if thats the case they can help me put my stuff outside. I told him I dont like the tone he is using and being aggressive. He said hr not aggressive but he definitely was and threatened me with security that will escort me out. He left and came back(note I was in my towel) he said he left me in my towel and I am still the same( note I took a shower, busy packing up stuff in the room as we came from abroad and had a lot of baggage) he said he is calling security. Then my husband came out of the room and told him why he using that tone with me and he been listening to him the whole time! This man immediately changed his whole tune when he saw my husband. So inappropriate! And disrespectful! Will definitely will not be staying here again.

房間看起來有點陳舊,但很乾淨,很舒服。然而,在我入住的最後2晚,門卡不知何故沒有把我登記爲客人,導致我不得不去前台重新激活卡,這很不方便,特別是因爲我已經預訂了這2晚。 請注意,酒店每晚收取200蘭特的押金,應該以現金支付,因爲開普敦是我旅行的最後一站,我不再有那麼多現金,我不想爲此而退出。不幸的是,現金似乎是唯一的出路,因爲其他付款方式會導致損失。 我最終使用我的信用卡支付押金,他們在那裏收取我的卡,而不是擱置。當我退房時,他們要求我的所有卡細節,包括CVV處理退款。不幸的是,一個月後,我仍然沒有收到信用卡上的退款。又過了一個月,我通過銀行轉賬獲得退款。令我恐怖的是,我收到的退款減少了32%,因爲這是由酒店的銀行收取的。酒店表示酒店不承擔轉賬費用,並聲稱我的卡在試圖退款時不起作用。然而,我的電子郵件信件中從未提到要退款到我的卡的嘗試。 總之,酒店房間一般入住愉快,但避免使用您的卡支付押金,以避免上述問題。