Very disappointed with cakes I ordered from you guys. You used to do a very nice cakes, but not anymore. Also, I am as shocked with how your system made trick on me. I did select collection store in Kingston (where I normally collected my order), however for some reason my order went to Richmond store. If I was without car, there was no way I could collect my order. I without checking email, went to Kingston, where staff told me they don&rsquo;t have my order, I started check my email and only then I realised that it went to Richmond. Why this happened I don&rsquo;t know, and nobody could explain me that. But I am 100% sure I selected Kingston store. The cakes as I said wasn&rsquo;t good as it was before. Raspberries was frozen, cream wasn&rsquo;t tasty at all, and your new pie with cherries didn&rsquo;t meet our expectations and your description . Overall my experience was very bad, no customer service anymore, no tasty cakes, and very bad online booking system. I made my decision to not comeback to you anymore.

I have been coming to this coffee shop since it first opened, but this is not any old coffee shop! Ballucci is a calm stress free peaceful indoor experience, which cuts off the noise and stress from the outside world. This place is know for its extra special coffee, never tasted coffee ever like this before, and the coffees speaks for its self, which usually results in queues of people waiting to get their hands on it.The staff are so friendly and great to talk too. The owner is so respectful and always willing to engage and talk to customers to always help and Improve the customers experience.If you are looking for a quiet enjoyable great taste coffee this is defo the place to come.

We had the set lunch of the day which was teriyaki salmon, brown rice, boiled vegetables and miso soup it was absolutely delicious and cost &pound;13. The service was amazing, very friendly and helpful and the toilet is warm on your butt, very Japanese, I loved this cafe and highly recommend it

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