西班牙巴利阿里羣島的浪漫酒店

Excellent Family Stay in Ibiza with Minor Areas for Improvement Our family recently enjoyed a wonderful 4-night stay at this 5-star hotel in Ibiza as part of a week-long holiday. Overall, we were extremely pleased with our experience and would highly recommend this hotel to other families visiting the island. What We Loved: Convenient Location: The hotel's proximity to the airport was a significant plus, making our arrival and departure smooth and hassle-free, especially when traveling with family. Impeccable Cleanliness: We were consistently impressed with the high standards of cleanliness throughout the hotel, from our room to the common areas. This attention to detail truly enhanced our stay. High-Quality Food: The quality of the ingredients used in the hotel's restaurants was evident in every meal. We thoroughly enjoyed the delicious and fresh food on offer. Exceptional Staff Service: The staff members we encountered were all incredibly friendly, helpful, and professional. Their dedication to providing excellent service made us feel very welcome and well taken care of. Areas for Improvement: Restaurant Staffing: During peak meal times, we noticed that the main restaurants seemed understaffed, which unfortunately led to queues. Addressing this issue would significantly improve the dining experience for all guests. Limited Daytime Activities: While this may have been due to our visit being in the off-season, we felt that there could have been more activities offered during the day to keep guests entertained. Spa Inclusivity: We were a little disappointed that access to the spa was not included in the main room price, nor was there an option to add it as part of our package. Offering this as an inclusion or an add-on option would be a great enhancement. Negative Aspects to Report: We genuinely did not encounter any negative aspects during our stay. Overall: Despite the minor areas for improvement mentioned above, our family was extremely satisfied with our stay at this hotel. We believe that if these points are addressed, future guests will undoubtedly have an even more exceptional experience. We would certainly consider staying here again on our next visit to Ibiza.

We had a fantastic stay. We are unsure at first because it is a family friendly resort and having to deal with noisy kids. The resort is very spacious and the bungalows allow privacy and a quiet stay. The resort has amazing service and friendly staff. Food is also great with quality ingredients and daily variations. Nice to sample Spanish cuisine and there is also nightly themes to offer more food choices. Bar offerings is great with both local and international brands. Another good thing is the resort’s sustainability credentials. The resort offers good value for money for both couples and families.

我到來時,我收到了房間升級,結構很漂亮,工作人員非常好

조식이 맛있습니다, 수영장이 잘되어있고 가족단위 여행객이 많습니다. 직원들은 친절하거 칼라데모로 바다와 가깝습니다

房間乾淨服務一流，真正的萬豪五星的環境和管理服務。 是索利爾和馬略卡島上最棒的酒店，從山崖上可以看到一望無際的蔚藍的海和天空。在頂層六房無際露天游泳照像，在三四層spa桑拿和泡泡浴，體驗感超讚。海景山景房view都很令人心曠神怡。早餐豐富可以和愛的人一起來杯香檳和定製早餐開啟歡愉的一天！建設六月至九月出行多呆二天享受風景和悠閑☺️

優點太多：去海邊真方便，從酒店前面走路三四分鐘，酒店後面走路五分鐘有超市：Spar、Eroski city，lidl，葯粧店rossmann。 早餐7-10點很好吃，東西很全。早餐後的時間，還有清涼的檸檬水和咖啡就在餐廳，客人隨便來拿。 樓下健身房很全，頂樓有游泳池但不大。 晚上睡覺很安靜，關燈後光線很適合對光敏感的人，很暗。屋裡空調很涼快，我平常需關上空調，外面35度，房間裏都很涼爽。洗漱用品很全，洗髮水、護髮素，沐浴露，洗手液和護手霜身體乳都是rituals的jing，味道很喜歡。床很滿意，我受不了很軟的床，腰不舒服，但這家酒店的床很好。枕頭有三種可以選擇。 熱水很好，洗澡舒服，不像有人寫的沒熱水。 遇到的服務人員都非常滿意，不像有些人寫的粗魯。從前台（Oscar特別可愛，我們第7天退房時又看到了他），到打掃衞生的人員，餐廳服務人員（每天早上收拾餐具一個老爺爺特別和藹可親），這7天6晚遇到的所有工作人員，我可以都打滿分！ 電視下面的櫃子輕推一下打開就可以看到杯子，保險櫃和mini冰箱。衣櫃的抽屜裏有吹風機，一個大塑料袋。 如果非要説缺點，仔細找也就這幾點： 1.應該學習中國酒店，不打掃房間最起碼要送兩瓶水吧？我們為了環保，6晚衹要求打掃兩次。衹有第一個天入住時候有兩瓶小小的礦泉水。那我們如果分開訂6晚，是不是能獲得2x6瓶呢？每晚300歐的酒店錢，竟然不捨得放個礦泉水。 2.廁所紙非常薄，也就一層厚。 3.馬桶旁沒有馬桶刷，很不方便。

服務：辦理入住當天上班的酒店前台一個男的服務很差，首先，我們開車過來，一個人去前台問停車問題，前台説沒有提前預訂車位就是現在沒有空位，停車場全滿，然後也沒有工作人員出來幫忙拿行李到大堂，諮詢哪裡可以停車，前台説周圍路邊自己找空位，然後我們開車來了很久才找到一處可以停車，然後兩個人拖着4個拉桿箱大上坡步行去酒店花了15分鐘，山路十八彎，到了酒店前台給安排的房間特別遠，從酒店前台到房間需要穿越一條20多個房間的超長走廊，然後轉彎抵達電梯，乘坐電梯下樓繼續穿越兩個10多個房間的走廊，反正就是左轉右轉，拖着四個箱子終於抵達房間，打開房門發現沒有電，給前台打電話打了8個沒人接，一個人又走很遠去前台，前台派了電工來維修，電工表示有點困難，我們又拉着箱子走了很遠去了前台，前台説滿房無法安排更換，聯繫攜程，前台和攜程客服説的就是剛剛和我們説的，無法安排其他的，你就等工人修好後再入住，本來3點可以入住，從4點多等到了快晚上7點真的超級無語，酒店前台説你們可以選擇不住，也這麼和攜程平台説的，攜程客服還是很負責的，但是攜程無法左右這家酒店，酒店沒有牙刷牙膏棉簽，化粧棉，衹有香皂和一瓶三合一沐浴用品，紙抽盒裡衹有5張紙巾，僅提供2瓶礦泉水，被非常薄，而且沒有被罩，是由兩個被單上下夾在一起的，酒店房間隔音很差，門外走廊腳步聲很清晰，彷彿你開着門，房間左右樓上隔壁走路腳步聲特別大，非常影響睡眠，提前5個多月預訂的豪華海景房，給安排的房間在陽台有兩棵大樹，看海景需要透過大樹才可以，5晚房價為人民幣9108.38元，然後酒店實際現場就是這樣的，特別差，真的不要看小紅書款推薦了，簡直踩大雷，真的超級雷，而且對待中國人極其不友好，對待中國人就是拉個大臉你愛住不住，沒有服務，對待西人就是滿臉笑容，服務態度很好。既然對待中國不友好不友善，就真的沒必要花錢買氣受。避雷223房間，因為陽台對面有兩棵大樹，景色不太好。沒有圖3圖4的洗漱用品，酒店完全不提供的，而且我們住了5晚第2天晚上回酒店發現沒有紙巾了，給前台打電話，前台説會安排人送過來，直到我們第5天離開酒店，紙巾也沒送來，從第二天晚上就開始不提供紙巾了，我們自己去超市花了3.59歐自己買了紙抽，很無語，和酒店負責服務的女士反應過了，也填寫了服務問卷，但是紙巾從31日到1月3日酒店再也沒提供過了！

復活節期度假，幾萬一晚真的不值。 服務方面：入住碰上大烏龍，在官網預訂顯示售罄所以轉到攜程成功預訂，辦入住時竟然通知有兩個訂單在我名下，並讓我必須付款官網的訂單；強行兩個人住兩間房。在我拒付後協商同意等第二天工作日管理人回酒店再處理，讓我先辦入住，然而在這時有意讓我簽署官網的那張訂單，好在我會英文迴避了這個坑。 環境方面：在網上看了很多漂亮照片，實際上園區比較小，能參與的項目也不多，衹能作為酒店入住，沒有度假的感覺。 衞生倒是很好，酒店整個園區都很乾凈。