發佈於2025年8月27日
訪客
We recently stayed at this hotel for three nights and, while there were aspects we truly enjoyed, our experience was unfortunately overshadowed by significant issues with the reservation and front desk process.
Upon our arrival at 15:30 (check-in time is from 15:00), we were surprised to find that our online reservation couldn’t be found in their system—despite us having proof of the booking. We had to wait in the lobby for nearly an hour while the issue was being resolved. What is shown as available online appears to differ significantly from what is actually available on-site, which created ongoing problems throughout our stay.
We had initially booked a room with a swimming pool view and private balcony. However, this room type was not available upon check-in. We were first offered a lower-category room with a mountain view, which we declined as we already paid online for higher-category, and were then moved to a room with a harbour view and private balcony. Although staff assured us that our originally booked room would be available the following day, we remained cautious and asked for confirmation, as we preferred to avoid the hassle of moving again unless necessary.
Unfortunately, the following day we were asked to check out at 11:00 am because the room we were in had supposedly been booked by another guest, and we were told that a room matching our original booking (with pool view) was ready for us. However, when we returned the same day at 15:00 for check-in, we were assigned the same room we had vacated earlier—clearly indicating no other room had actually become available.
On the third day, we faced a similar confusion with the rooms. Each day involved unnecessary packing and discussions with the front desk, which took up a lot of our time and energy.
That said, the hotel does have its strengths. We really appreciated its convenient location, the beautifully designed restaurant interior, and especially the food—breakfast, in particular, was excellent.
Overall, while the amenities and dining were enjoyable, the front desk and reservation experience significantly impacted our stay. We hope the hotel takes steps to improve its booking coordination and internal communication, as it has the potential to offer a much better guest experience.
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每晚最低價格:HK$1,134
發佈於2025年11月16日
訪客
Tanoa is a great location. Close to all amenities. Staff very friendly & helpful.
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每晚最低價格:HK$1,439
發佈於2025年11月1日
訪客
我在Sinalei Reef Resort & Spa的住宿絕對令人驚歎。這個地方是如此美麗,寧靜,周圍環繞着鬱鬱蔥蔥的熱帶植物,讓您感覺與大自然完全相連。到處都是綠葉,五彩紛的花朵,還有平靜的海洋聲音,是放鬆身心的理想場所。
工作人員非常友善,樂於助人,尊重他人。他們總是熱情的微笑迎接我們,並竭盡全力確保我們擁有所需的一切。你真的可以感受到他們對客人的關心。
每星期三晚上,他們都會舉辦一個菲菲亞之夜。
度假村還提供一些很棒的旅遊,包括阿皮亞鎮旅遊,薩瓦伊島旅遊和東南海岸旅遊。我們參加了東南海岸旅遊,並看到了To Sua海洋海溝。
總的來說,Sinalei Resort & Spa是我們尋找美麗,寧靜和正宗薩摩亞熱情好客的完美度假勝地,迫不及待地想回去了!
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每晚最低價格:HK$2,073
發佈於2026年6月22日
YogiboyIt is just about 500 meters from the ACC market and about 900 meters from the main Savalalo market. So, location is good. The setup of the hotel is nice. It has a Ruby's burger shop within the premises, but it was closed on Sunday. Room was neat & clean with aircon and fan. 4 pillows, 2 towels, 2 blankets, 4 coffee shacets (3-in-1 mix), a kettle, and a small fridge, all these add up to great facilities inside the room. The receptionist Oma is a friendly lady and can help you with some information & cab booking requests.
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每晚最低價格:HK$383
發佈於2025年12月3日
Faauu Eva
很棒的設施,友好的工作人員,雖然我們的住宿時間很短,但我們有我們需要的一切,非常包容🙏💯絕對推薦👌🏻謝謝Moatoga🙏
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每晚最低價格:HK$511
發佈於2025年12月26日
訪客
酒店非常的棒,性價比高。除了地理位置處於城市中心,步行即可以到达鱼市场、海边以及邮局,大教堂及文化活动中心等,酒店干干净净,歺廳厨房更是不輸国內,且价格超级亲民,份量大到我不敢多点🤣,酒店可以租車,完全滿足你的所有需要,老板親切,樂於助人,很有耐心解答我们的问题,这个酒店绝对值得推薦👍。
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每晚最低價格:HK$939
發佈於2025年11月10日
訪客
這是一個平均的地方,餐館還可以,看起來它還在努力尋找它的位置,除了這個地方更多,因爲它現在只開放了大約12口,很難從那裏的餐館獲得食物,那很大但是空的🧐需要更多的人員配置的熱情好客體驗,它便宜但可以做得更好
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每晚最低價格:HK$666
發佈於2026年9月15日|14號房雙人房,1張大床,帶空調,花園區域
訪客
老闆和工作人員都很棒,對於在美麗的島嶼周圍旅遊的人來說,這是一個美妙的簡單概念,有休息的地方!唯一有點擔心的是隔壁洗車的噪音。
總的來說,老闆和工作人員都很熱情好客!!!謝謝你是一個很棒的主人,很棒!!!
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每晚最低價格:HK$362
發佈於2026年8月12日|單人房
訪客this is the best hotel in town and this is my 4th booking with. the kindness that they have shown me is beyond words. i felt the warmth. also the cleaniliness is top and it is in the central of town. you would not find a better hotel at this price point
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每晚最低價格:HK$453
發佈於2026年7月28日|標準房
Annerly很乾淨,牀很舒服。服務很棒,位置對我來說相當好,因爲不喜歡住在市區。
早餐菜單上沒有太多,然而木瓜和椰子對我來說足夠好。
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每晚最低價格:HK$653