阿根廷門多薩省的5星級酒店

Stayed for a couple of nights. The main highlight was the staff, who were friendly and helpful - sorting out any requests quickly. The location is also pretty decent, in the centre of Mendoza - although it's at the 'wrong' end for visiting the restaurants on Aristides. In the room, the bed was extremely comfortable and we could see the Andes. It was also clean - one of the most important things! However, the room was otherwise quite tired and lacking in facilities (no kettle / coffee maker/cups etc, no ironing board). The TV was extremely old and small with ancient connections. The decor is similarly a bit dated The breakfast was also the worst of our 3-week South American trip in terms of quality (e.g watery orange juice, dry pastries), which was quite disappointing. Again however all breakfast staff were really attentive, quick to bring coffee etc

Issue #1: first day. I had prepaid my 3 night reservation for this hotel which looked fine on pictures. When checking in the receptionist refused to take my international debit card for deposit as incidentals, card that I was able to use in multiple businesses around Argentina. He refused even though there is a sign from their country's Ministry of Finance stating debit cards cannot be refused. They could so easily had charged my card and refund it afterwards (as other Argentinian businesses do). The receptionist said their system doesn't allow it. This is already dissapointing considering it's a US chain hotel where one expects certain standards. I had to leave a cash deposit. He did not provide me with a receipt for this money until I asked for one. Issue #2: second day. After returning from walking around town on a very hot day, find out the card to my room was deactivated. I had to go to reception to ask for it to be re-activated. The staff working was the same as the previous day; when they saw me they exchanged complicit glances and smirks. The situation seemed to be funny to them! Issue #3: second day. Finally able to access my room, wanted to shower and come to find out it the room had been cleaned but the only two large towels were removed (no extras anywhere to be found as most hotels will have). I had to call reception to ask for towels, and after a while what I received were small, hand towels. Towels were made from a rough material, don't expect anything soft when you go to Hilton Mendoza. After a while a second person delivered two large towels. Conclusion: I am beyond dissapointed and (still) angry over booking a vacation at Hilton Mendoza! I did not envision traveling from the USA over 18 hours on airplanes and 7 hours by bus to stay at a US hotel with all of these issues! 4 star rating on Trip advisor is completely incorrect! I don't go on vacation abroad to be wasting precious time having conversations with hotel management over their subpar costumer service. Do yourself a favor and don't book Hilton Mendoza!

I used to stay here when it wss no more than $100 or so a night. It was a decent option, a bit tired the facilities but OK overall. Now in 2024 they charge $300 and up to $400 a night for a room that's not worth anywhere near that. In Europe this hotel would sell for about 100 to 150 Euro night in most cities , not sure in Argentina one of the poorest countries in the world, they charge this kind of money.

環境優美，服務質量高

Stayed for a couple of nights. The main highlight was the staff, who were friendly and helpful - sorting out any requests quickly. The location is also pretty decent, in the centre of Mendoza - although it's at the 'wrong' end for visiting the restaurants on Aristides. In the room, the bed was extremely comfortable and we could see the Andes. It was also clean - one of the most important things! However, the room was otherwise quite tired and lacking in facilities (no kettle / coffee maker/cups etc, no ironing board). The TV was extremely old and small with ancient connections. The decor is similarly a bit dated The breakfast was also the worst of our 3-week South American trip in terms of quality (e.g watery orange juice, dry pastries), which was quite disappointing. Again however all breakfast staff were really attentive, quick to bring coffee etc

I used to stay here when it wss no more than $100 or so a night. It was a decent option, a bit tired the facilities but OK overall. Now in 2024 they charge $300 and up to $400 a night for a room that's not worth anywhere near that. In Europe this hotel would sell for about 100 to 150 Euro night in most cities , not sure in Argentina one of the poorest countries in the world, they charge this kind of money.

環境優美，服務質量高

Stayed for a couple of nights. The main highlight was the staff, who were friendly and helpful - sorting out any requests quickly. The location is also pretty decent, in the centre of Mendoza - although it's at the 'wrong' end for visiting the restaurants on Aristides. In the room, the bed was extremely comfortable and we could see the Andes. It was also clean - one of the most important things! However, the room was otherwise quite tired and lacking in facilities (no kettle / coffee maker/cups etc, no ironing board). The TV was extremely old and small with ancient connections. The decor is similarly a bit dated The breakfast was also the worst of our 3-week South American trip in terms of quality (e.g watery orange juice, dry pastries), which was quite disappointing. Again however all breakfast staff were really attentive, quick to bring coffee etc

I used to stay here when it wss no more than $100 or so a night. It was a decent option, a bit tired the facilities but OK overall. Now in 2024 they charge $300 and up to $400 a night for a room that's not worth anywhere near that. In Europe this hotel would sell for about 100 to 150 Euro night in most cities , not sure in Argentina one of the poorest countries in the world, they charge this kind of money.

環境優美，服務質量高

Issue #1: first day. I had prepaid my 3 night reservation for this hotel which looked fine on pictures. When checking in the receptionist refused to take my international debit card for deposit as incidentals, card that I was able to use in multiple businesses around Argentina. He refused even though there is a sign from their country's Ministry of Finance stating debit cards cannot be refused. They could so easily had charged my card and refund it afterwards (as other Argentinian businesses do). The receptionist said their system doesn't allow it. This is already dissapointing considering it's a US chain hotel where one expects certain standards. I had to leave a cash deposit. He did not provide me with a receipt for this money until I asked for one. Issue #2: second day. After returning from walking around town on a very hot day, find out the card to my room was deactivated. I had to go to reception to ask for it to be re-activated. The staff working was the same as the previous day; when they saw me they exchanged complicit glances and smirks. The situation seemed to be funny to them! Issue #3: second day. Finally able to access my room, wanted to shower and come to find out it the room had been cleaned but the only two large towels were removed (no extras anywhere to be found as most hotels will have). I had to call reception to ask for towels, and after a while what I received were small, hand towels. Towels were made from a rough material, don't expect anything soft when you go to Hilton Mendoza. After a while a second person delivered two large towels. Conclusion: I am beyond dissapointed and (still) angry over booking a vacation at Hilton Mendoza! I did not envision traveling from the USA over 18 hours on airplanes and 7 hours by bus to stay at a US hotel with all of these issues! 4 star rating on Trip advisor is completely incorrect! I don't go on vacation abroad to be wasting precious time having conversations with hotel management over their subpar costumer service. Do yourself a favor and don't book Hilton Mendoza!