澳洲昆士蘭的4星級酒店

Place is amazing clean , fresh and of high standard . But when it comes to booking and service this is another story .. for the money I paid to stay 2 night I thought this would be the perfect place to rest I’m 5 star style .. place yes , service a disaster. Firstly when I arrived at Swiss bel .. I went to reception to book in as I booked online a queen bed room he asked if I had a vehicle I said yes agreed to the $35 a night and he said he would just take it out of the bond I paid at end if that was ok I said yes perfect .. when I got up to my room it was 2 single I called reception and advised I had booked a queen bed and there is 2 singles he said oh the house keeper hadn’t changed the beds or didn’t look at booking , I asked if someone could just come up and fix .. he said there is noone to do this now come down and j will find another room for you . I went down stairs said I would go get something to eat and when I come back hopefully a room will be sorted. I came back he advised me that he had upgraded me and I asked if I could have the new key and I will switch rooms and come back down with the other key to save me bringing my luggage down and then back up again. I got to room and key didn’t work to go to 6th floor . So I brought my luggage down and told reception that key didn’t work . He said sometimes this happens with those keys /actually quite often said he would come up with me and check . Yes card did not work so he used his staff card to let me in said he would fix and come back . He came back 10mins later to test and it had been foxed . Not sure what the upgrade as as room was smaller than the first , had no shower gel (was empty container when I went into have a shower) thought it may have been replenished on next day with room Clean still empty on second day and cleaner took face washers and never replaced them so I washed with shampoo and a hand towel .. when I came back on second day went to put card into open the car park and it didn’t work .. I went to reception to let them know I was trying to get into car park and the card doesn’t work, she (Asian lady) advised me that I hadn’t paid for parking .. I had to explain everything from the night before then asked me they will take it out of my bind I said yes that’s what I agreed with the night before . No apology just more interested in getting payment for parking. She added parking to Card then said she would come out and make sure it worked as I said the night before man had to come And make sure carry worked she forgot card for The card so Went back into get then came out .. followed me down then gave me a card .. I later received a phone call from a lady called Theresa asking how my stay was and I explain that it has been the most disappointing experience I have had ever ! Explained the above she said she would come and replace the shower gel and face washers I said it’s ok I have already had my shower used a hand towel and shampoo because I’m already in bed .. she said that I hope that my stay apologetic on my experience already , I hope it is better from now and if I need anything to contact her and ask for Theresa I said thank you I appreciated the call … then then 10 Minutes later she comes knocking on my door I have to get dress to answer the door she knocks again I said I’m coming She is at the door with the shower gel and face washers getting me out of bed . I understand why she brought it but I told her I was in bed and I had already showered . So then I go to hand my key in to check out to be told I have outstanding parking I need to pay .. I advised Theresa that it is coming out of the bond payed and this has been told now to 3 people .. as I said place is absolutely fantastic.. apart from missing shower gel and tissues Not sure what or how I was uograded as the room was smaller and no window as in first room 506 to 606

這次入住非常滿意！房間寬敞明亮，空間感十足，設施齊全且維護得很好，使用起來很方便。酒店地理位置絕佳，處於核心地段，周邊商超、餐廳齊全，步行可達車站與景點，交通十分便利，離海邊也很近。衞生乾淨整潔，服務態度友好，整體體驗舒適省心，來澳洲旅行住這裏很推薦，性價比高。

位置優越,公寓可愛,設施一流。我們真的很享受我們的住宿,會很高興再次回來。強烈推薦!

從辦理入住開始就有點麻煩。你得去隔壁街區的另一家飯店辦理入住。這裡根本沒有停車位。我打電話過去，結果轉接到一個不在飯店的客服中心。 第一次通話：是的，你可以停在訪客停車場，按門鈴他們就會讓你進去。 第二通電話：我把車停在車道上，卻找不到能聯絡到前台的門鈴。接線員聽起來很困惑，我掛斷了電話，這時有人出來了，所以我偷偷溜了進去。 第三次通話：我停在訪客停車場，搭電梯上去，結果出來後發現是另一棟大樓。她聽起來還是很困惑。如果我出門，沒有門禁卡就進不去了，所以我問她我該往哪裡走。沒有任何指示牌告訴我怎麼去Ivy and Eve公寓。最後我終於找到一個工作人員，他帶我去了前台。搞定了。至少我是這麼想的。 我在前台辦理了入住。接待員非常熱情友好，也很樂於助人。所以我想，直到我到達我即將入住的下一棟建築的停車場。她給我的紙條上寫著「您的停車位是131號，位於55樓」。我開車進去找55層131號停車位，但這兩個地方都不存在。 第四次打電話：我的停車場在哪裡？我是不是漏掉了什麼？要知道，每次打電話都要我提供所有資訊才能核實預訂，我已經很厭煩了。她找到了我的預訂信息，說：「哦，對了，您的停車位在B1層的55號。」（看照片就知道我為什麼會感到困惑了！） 我在停車場裡轉來轉去，尋找55號停車位，但我還是找不到。所有停車場都標有“藝術館”字樣和四個數字。好吧，也許是最後兩個數字？還是沒有。轉了一會兒後，我才發現停車場地面上的數字和標誌上的完全不一樣（我之前沒看地面，因為標誌上寫的是「藝術館」）。 最後，我終於找到我的停車位了。另一位一臉茫然的客人停下來問我他的停車位在哪裡，我解釋說是地上的停車位，不是藝術館的標誌。看來我不是唯一一個。 好吧，停好車，上樓去1106房間，當然在10樓。哈哈，這很合理。我一打開門就聞到一股潮濕發霉的味道。感覺像是被水淹過，但沒徹底晾乾似的？我打開了所有的窗戶，但沒用，只好去買了空氣清新劑來遮掩一下味道。 我們整晚和第二天都開著所有的門，味道才有所改善。如果你想找個地方窩在家裡看Netflix，躺椅可能不太舒服，但床真的很舒服。房間非常乾淨，這點很棒。洗衣機和烘乾機也很好用。 如果我知道還要去另一棟大樓辦理入住，我就不會訂了。也許……我錯過了提到這一點的部分嗎？啊，好吧，總的來說我們住得很愉快，但開頭不太順利。

房價便宜，因為早起趕飛機所以訂了間便宜一點的酒店，唯一的缺點是換到了低層殘疾人房間，第二天要早起也就沒要求換房間，樓層較**聞到樓下餐廳的油煙味，建議訂高樓層的

Had everything you need for a comfy stay, will be back! Would have love to stay longer

個人感覺入住體驗很不錯。 優點：1.轉角的落地窗視野+採光很棒； 2.酒店的wifi速度很快，覆蓋範圍很廣； 3.酒店的自助早餐品種/質量不錯，甚至有小籠包； 4.房間雖小，但是佈局後合理，各種功能基本滿足； 5.洗手間採光也非常好，同時有一整面的磨砂落地玻璃。如果是夏天來旅遊的遊客，簡單清洗自己的貼身衣物後晾在洗手間內，配合上浴室的移門。半天時間衣物就能幹了。 不足： 1.攜程的顯示有中文服務，但是我特地和前台確認了下，該酒店沒有中文服務； 2.該房型的床邊櫃比較小，放東西的話空間比較侷促（如P5）； 3.該房型沒有正經配上椅子和桌子（但對我來説問標不大）； 4.酒店算是在一個小半島裏，每次走出來稍微要多走一丟丟路。

這家諾富特家庭飯店位置便利，靠近電車站和許多餐廳。服務和員工都很棒。不過，我覺得它需要翻新一下。地毯是深棕色的，走在上面感覺不太舒服，因為我不知道到底乾淨不乾淨。而且，衛浴的浴缸是那種塑膠材質的，我覺得洗澡不太舒服。至於清潔度，我非常失望地發現枕頭上有污漬！這讓我很反感，也讓我懷疑其他地方是否乾淨。

酒店比較舊，無論設施，房間設備以及酒店電梯都較殘舊。 比較大，嚴重嘅問題是房間隔音非常差，如果你係打算悠閒生活，瞓覺至自然醒，呢間酒店就完全唔適合你！如果你係每日朝早七點起床，那這酒店就非常適合你。因為這酒店隔音係非常非常之差！隔籬左右嘅人講嘢會好應聲，聽得清清楚楚，如果有小朋友嘅話，簡直就係惡夢，嘈到不得了！另外房門嘅關門聲係非常非常大，每次關門都嘭嘭聲！ 我旁邊就係住咗幾個family都係有小朋友，每日朝早七點就開始開門 關門 開門 關門 跑跑跳跳 大叫大嗌，同reception反映，投訴，只是停咗半日，然後又再跑跑跳跳大叫大嗌。最後真係忍唔住，走落reception要求換房！ 如果我第一次投訴 職員就同我換房，我會大贊，可惜佢哋聽完 完全冇理過，直至無法忍受走去投訴 要求換房 先換比我，咁就唔太符合酒店服務 解決問題嘅Standard 。 Housekeeping 執房清潔不是太乾淨，只會鋪好床單，冇換床單，毛巾有時記得換，有時唔記得換。而毛巾和床單不太乾淨，有污漬的。而吸塵方面，不是天天吸塵，而是 你叫佢就吸，冇叫佢就冇吸😑 Btw, 酒店服務員有禮親切，有笑容。房間亦算大有空間放行李。而位置正正在city中心，很方便。 

曼特拉酒店 (Mantra Hotel) 地理位置優越。它位於 Woolworths 超市正前方 - 凱恩斯市中心的最佳選擇。它實際上也位於潟湖公共海濱游泳池的對面（濱海藝術中心一側）。最後，步行 5 分鐘即可抵達凱恩斯遊輪碼頭，前往綠島、菲茨羅伊島和珊瑚礁進行精彩的一日遊。我訂的是海景房。當你進入房間時，你看到的不是大海，而是馬路對面的一棟建築。然而，陽台上的景色令人驚嘆。陽台可俯瞰海濱潟湖的主要景觀。白天的景色很美——背景是潟湖池和大海。晚上你看不到大海（正如預期的那樣），但你可以看到令人驚嘆的潟湖燈光，這使得它非常令人嚮往甚至浪漫。我們的房間位於街區的盡頭，可以俯瞰購物中心（沒有汽車噪音）——從陽台向右看是潟湖景觀，向左看是山景。然而，從下午 2:00 到下午 6:00，陽光會直接照射到陽台區域，這意味著陽台區域在日落之前無法使用。當然，如果你不介意在陽台上曬太陽的話，這並不是什麼問題。房間本身很基本。 OK 的迷你冰箱只有國內頻道 - 沒有 BBC/CNN 的有線電視。浴室大小適中。有組合淋浴和浴缸。然而，使用淋浴時，浴室可能會被輕微淹沒。浴簾可能是理想的，因為玻璃面板不夠。這家酒店每晚 225 美元並不便宜，你可以在淡季入住或沿著濱海大道走得更遠，然後選擇另一家酒店，以獲得更好的優惠。 Mantra 酒店確實有自己的游泳池，而且水溫非常好，並配有您在四星級酒店所期望的普通躺椅。然而，由於游泳池位於兩棟建築物之間，因此獲得的自然陽光很少。總的來說，這家酒店的位置很棒，儘管有提到的缺點，但仍然值得推薦。最後一點：當我們登記入住時，接待員提供的服務水準給我留下了深刻的印象。她有著非常受歡迎的態度和出色的個性。