發佈於2024年6月24日
訪客
Couple with dog.
For two nights we didn't have hot water. We rang reception an spoke to the duty manager - the second time...He told us it was because there was a coach load of people staying who had all taken a shower/bath at the same time on their return, and we would have to wait until it heated up again. That didn't allow for the lack of pressure - a trickle! In the end we gave up - no shower/bath. However, the duty manager assured us that the manager would find us the next morning.... this never happened, On the Saturday night the same thing happened. The excuse given by the receptionist for the manager not having found us that morning was there was a wedding and all managers were needed - they didn't start their shift until 11am. The duty manager couldn't speak to us as he was working at the wedding - Saturday night - but Leanne assured us that she had noted our complaint and that she had written up notes, and our inconvenience (now not having hot water for two nights of a three night stay) would be reflected in our invoice on checking out. This wasn't the point. The stay was supposed to be a relaxing, super special treat, not able to have a shower or a bath at night was NOT okay! She assured us that on the third night the 'tour' party and 'wedding party' would have left. So we would have hot water. Which we did.
On checking out the receptionist had no idea about our complaint, and therefore couldn't help us.
We are in the process of writing a compliant, and a review. The staff and hotel did not let you down - the management did!
I have a video of the water pressure.
On another point, the hotel is described as dog friendly. This might be the case. You can bring your dog for a fee of £25 a night, however, on check in we were told we had to eat in the bar area or outside. Luckily the weather was okay. However, we felt like second class citizens! Not only that but the bar area has no tables at which anyone could eat a meal - the tables are all low and only fit for snacks!
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每晚最低價格:EUR132
發佈於2025年8月3日
訪客
這家飯店環境優美,地理位置優越,離埃文河畔斯特拉特福非常近。唯一的不足之處是用餐時間。早餐供應需要更好的管理,或需要一位餐廳經理。早餐經常供應不足,客人必須不斷詢問缺少的物品。
其次,婚禮派對/賓客需要經過一間早餐室才能到達婚禮儀式室。當賓客被引導到早餐室時,飯店客人還在吃早餐。這個房間應該分開,讓飯店客人有充足的空間和時間享用早餐。我們搬到了酒吧區,但情況更糟,因為人們在上午11點之前就蜂擁而至喝酒!
如果酒吧要營業,那就把婚禮賓客引導到一個區域,而不是打擾飯店的賓客。我們感到非常不舒服,感覺像是在打擾他們。
我想說的另一點是,播報婚禮訊息的女士應該對工作人員更有禮貌。我聽到有人突然命令我挪動一件物品……這太粗魯了,讓人無法接受,尤其是在客人或任何人面前,更別提讓相關工作人員感到尷尬了。
所有員工都很友善,我只是覺得他們需要一些訓練或指導,才能更好地管理一個井然有序的早餐室。晚餐很棒,只是有時有點混亂和緩慢。需要更細心。
水療中心和泳池都很棒。
總而言之,我們度過了一段非常美好的時光,我們的房間也非常棒!
我一定會再來的……只是需要再僱用一些員工,如果需要的話,可以考慮季節性的。
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每晚最低價格:EUR96
發佈於2025年4月22日|經典雙人房
crafter135工作人員非常友好熱情,我們到達時房間一塵不染,設施齊全。房間確實有點霉味,但畢竟是老建築,所以並沒有影響我們的入住體驗。我們在休息室酒吧用餐,食物很美味,工作人員也很棒。我們要求入住安靜的房間,入住期間完全沒有聽到任何噪音,度過了一段寧靜的時光。飯店內有一條自然步道,傍晚散步很愜意,周圍環境優美。下次我還會選擇入住這裡。
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每晚最低價格:EUR80
發佈於2025年6月6日
Cheung
1.酒店位置還好。在鎮上附近,附近咖啡館。不錯。
2.房間有USB C充電端口。適合我的Apple Iphone 16供電。房間的燈光控制簡單,易於管理。
3.早餐: 不錯, 很多選擇.
4.工作人員服務: 6月1日,我要求大堂值班人員在上午7:30安排我的房間清潔,包括更換毛巾。不幸的是,我晚上10:00回來時,房間沒有打掃。由於很晚了,選擇不打電話要求工作人員協助,自己打掃房間,這是酒店可以提高服務可靠性的領域。
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每晚最低價格:EUR77
發佈於2025年6月16日|豪華房
Sarah1404Gorgeous hotel with perfect staff. Busy restaurant and bar.
The pool changing rooms need an upgrade but otherwise would stay again.
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每晚最低價格:EUR83
發佈於2024年6月3日|甄選大床房
Aljeholicious房間很乾淨,對他們提供的清潔服務很滿意。我們很高興他們提供了我們喜歡的免費飲料和一些餅乾!小東西,但從一日遊的過度疲憊和午夜到達酒店,使我們的心情更加明亮。感謝您的住宿的好地方!
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每晚最低價格:EUR48
發佈於2025年7月27日
訪客
位置優越,場地優美停車很難找到。
房間乾淨整潔,牀挺不錯的,天氣很暖和,房間裏雖然有風扇,熱氣窒息,好熱!所謂的“空調”沒用!
室內游泳池大小不錯,但大樓裏太熱了,呼吸困難!!(打開門讓氧氣進來!)
晚餐很好,第二天早上的早餐也很好。
對於平庸的住宿來說,相當昂貴。
可愛的工作人員貫穿。
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每晚最低價格:EUR105
發佈於2024年12月7日|標準特大床房
訪客We booked two rooms for a 2-night family stay —a family Suite and a Classic Room. The hotel’s amenities and location were excellent, with plenty of eateries nearby. My son was unwell during the trip and it’s really comforting that the stay was great for him to rest and recover.
We had dinner in the hotel and the food was amazing!
The breakfast served was also good, we like the hot dishes that we chose English breakfast, scrambled eggs and salmon 👍!
Very cosy, comfortable and pleasant experience!
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每晚最低價格:EUR94
發佈於2025年2月20日|精緻套房
Zhufeng1768(wuchuangweixunhuanxieguanzaishengjishu)離開景點步行距離,我們3個人住的很舒服,咖啡可以的,總算練了一場瑜伽,早餐還可以。酒店外景壯觀,夏天再來。
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每晚最低價格:EUR87
發佈於2025年7月17日
訪客這家酒店是我們在英國最受長者家喜歡的,因為“像個真正的酒店”。樓層不高,也就三層左右,服務設施齊全,主要是白人入住。自助早餐很豐盛,受到酒店位於莎士比亞故鄉Stratford,小鎮非常寧靜美麗,一條Avon河穿越其間。人傑地靈不過如此!
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每晚最低價格:EUR57