Top 5 Luxury Hotels in Macau

The butler service at Royal Garden is very meticulous and the rooms are spacious. During this stay, the butler Xiang Honglian was humble and the service was warm and thoughtful. The overall experience was very good.

I've stayed here many times, always for 4 days, and I absolutely love it. The suite is very cozy, with top-notch facilities and excellent service. The morning tea and afternoon tea are my favorites – the food selection is so rich that I barely need to spend extra on other meals since the hotel covers both. This is one of the main reasons I choose The Londoner. It offers incredible value for money. Plus, the hotel's location is fantastic; you don't even have to go outside to get to The Parisian or The Venetian, you can just use the internal walkways. All in all, The Londoner is absolutely perfect.

## Facilities: Quite Disappointing On the first day, the shower drain was blocked, causing water to overflow everywhere. It was quite late, so I ended up using a bathmat to soak it up myself. The next day, I specifically called the front desk, and they left a message when I returned saying it had been resolved. To my dismay, it was blocked again the second day, forcing me to rush out mid-shower to call them. Additionally, the room phone seemed to have a faulty connection; I kept trying to dial but couldn't get a call through. Even after requesting an air purifier, my throat still felt quite stuffy. ## Service: During check-in, I specifically requested not to be given a room at the end of the corridor. Well, they assigned me the very first room. Two staff members even came up to demonstrate how to operate the curtains... (a bit excessive!). However, the room service staff were actually very good; they were patient and responded promptly to all my requests. ## Location: The location is indeed quite out of the way. Taxis are scarce during peak hours, whereas it was much easier to hail a cab at The Londoner during the same times. I wouldn't recommend staying here if you're traveling with minors, as you'll have to walk a much longer route if you can't cut through the casino. I honestly don't know how people manage to explore all of Macau in a single day. For me, getting back from The Venetian felt incredibly far, and even getting to The Londoner was quite a trek. I was so exhausted I even considered taking a taxi just to get to Wynn. ## Cleanliness: The cleanliness was acceptable. I didn't experience any allergic reactions while sleeping, and overall, the room was quite clean. However, I suspect my throat discomfort was likely related to the carpet.

We brought our kids here to celebrate Children's Day. The hotel called me beforehand to inquire about our preferences and even decorated for the occasion, preparing numerous gifts for the children. The staff were incredibly warm and thoughtful. They also offered a complimentary breakfast at the Executive Lounge, and the food quality was outstanding. The changing rooms, located on the third floor, offer direct access to the Grand Resort Deck, where we spent two consecutive days. The facilities in the changing rooms were very upscale, comparable to a high-end spa in Shenzhen, complete with a sauna and steam room. During check-in, a staff member personally escorted me to the room and provided a detailed introduction, which was a very thoughtful touch. Overall, it was an exceptionally satisfying experience!

Having a great stay at the Macau Banyan Tree hotel. The room service was looking so fantastic, with suite provided the amenities of in-room offspring/bathtub which is a key highlight for this hotel. Also, the price was reasonable. The staff was very nice and serve our needs with caring heart. I definitely will come to stay again next time.