艾爾瑪皮因可特拉酒店(El MaPi by Inkaterra)

馬丘比丘火車罷工，因此無法到達目的地。 Trip.com 沒有幫助幫助情況！？！ 不滿意。

我有一群 16 名乘客在這裡住了幾晚，我們幾個月前就預訂了房間，並全額付款，一周前他們取消了預訂，因為他們說沒有收到付款。付款是透過 Boucher 發送的。當我們到達預訂時，我們為兩個孩子和他們的父母預訂了他是導遊，前台經理與我們爭論說孩子們必須付款並且他們算住宿在同一個房間裡，有6歲和8 歲的孩子。經理沒有給出任何解決方案，這是一次可怕的經歷。他們有另一個人接受培訓來收集護照，她對乘客非常粗魯，沒有準備好幫助乘客大集團。莫妮卡、泰迪、伊莎貝爾是前台的人。他們需要改變這個人。這對我們團隊來說是非常羞辱的經歷。他們不想為孩子們加一張床。他們的食物收費。退房時，客人歸還了鑰匙，一位名叫克勞迪婭（Claudia）的人正在處理此事，她堅持要求我們的一位客戶需要它來支付消息費用。乘客必須尋找收據，以證明他已經付款了。正在以與乘客無關的其他人的名字收費。她甚至沒有道歉。這可能是我第 20 次帶團體來這家酒店。這非常糟糕。我不會回到這家酒店或推薦它

ペルーレイルの駅からも、マチュピチュ行きのバス乗り場からも近くとても便利なロケーションであった。 近くにショップやレストランもたくさんあった。 ホテル代はそこそこしたが、夕食も含まれており、朝食もおいしく、部屋も落ち着いた感じで満足度が高かった。

Superfriendly staff, especially Monica at the front desk. Gave us a free upgrade for the second night. Pick up and drop off at the train station. We were late for breakfast for one day - restaurant staff went out of their way to accommodate us - made us omlette. Overall, a very positive experience. Definitely will recommend to family and friends.

My expectations of this hotel were too high, it’s not worth the money you pay for one night. Our first night there we got stocked on the elevator, it happened 2 more times. Our vanity sink and shower were clogged. Dinner menu is the same every night and it was ok. The staff are not friendly at all. Also, the type of railing ( wood decoration)they used on the stairs aren’t safe for little kids. Our room lock box never worked one person came and fixed it, he just move the battery and didn’t replace them, so we didn’t bother to call again.

Had a suite, there was not enough toilet paper, I asked for more at the reception and it was never delivered to our room. Asked for a late check-out and the guy instead of checking if it was possible, simply said they were booked out, which was a lie, because I went to their website and there were still available suites. Food is TERRIBLE, probably the worst food I’ve ever had at a hotel. It’s super noisy, the bar was open until late with loud music and people screaming, I woke up at 23:40 with the noise, which is really unacceptable since it’s supposed to be a 4-star hotel and not a hostel. Last but not least, the card I use in every single trip and had already used in Peru wasn’t working and they said the problem was my card, not their machine, which again wasn’t true cause I used it afterwards and it worked just fine. I had to use my brazilian card and therefore pay taxes for a problem at their machine. Awful experience overall, defitinely not a 4-star, but a 3-star hotel.

Hotel muito bom, instalações ótimas, exceto o aquecedor. Foi preciso trocar três vezes para dar certo. A comida é muito gostosa, café da manhã muito bom, embora tenha servido ovos mexidos gelados (apenas um dia). O happy hour muito bom, excelente pisco sour. Mas as bebidas são muito cara, uma limonada custa Pen 17,00 (um absurdo)

Hotel lindo e atendimento excelente. Os quartos sao limpos e confortaveis. Unicas oportunidades de melhoria sao 1)restaurante (comida do jantar bem sem graça e no cafe do manha quase nao tinha opcao: a maior parte das coisas tinham acabado e demoravam para ser repostas) e 2) horario do check-out (super cedo, as 10hs). Voltamos as 11hs de machu pichu e nao conseguimos nem tomar um banho para pegar o nosso trem de volta. Os funcionarios do hotel foram gentis e nos deixaram tomar um banho no spa, mas nao é a mesma coisa…