Al Manial有無線網路的酒店

Absolutely awful service. Shocking. Arrived at hotel @ 3.00am. Despite repeated requests for an early check in, I was made to wait ages while the receptionist said he would look into it. I sat waiting for ages. He did not respond. I went back to him. He said he couldn’t help me. Yet, I complied with their request & sent an email to the email address they provided. The hotel did not respond to the email so I assumed they had arranged an early check in. I asked to speak to the manager. He said he would call the manager. Waited more than an hour in the lobby while the receptionist made no effort to resolve the issue. Hotel looked highly disorganised. Stuffy smell. Worn out. Seems to be in a dodgy part of the city. Far cry from a 5 star hotel. Smell of cigarette smoke throughout the lobby, entrance etc. I should have paid heed to the negative reviews.