Internet problems were unacceptable! Unreliable internet! Neither bedside lamp worked. Plugs next to beds were so tired/loose that cell phone chargers would not work on one side of the bed and had to be plugged in across the room (not unusual for built-in outlets in headboards in hotels, sadly). To call these ”suites” while possibly legally accurate, seemed quite an exaggeration in my humble opinion - yes, they included a microwave, fridge, silverware, dishes, and a two-burner stove installed in the very same hallway entry area of any typical (smaller) hotel room -- but no extra sitting area that you would expect of a ”suite” designation or as is common in a Home2 Suites hotel (think typical hotel room with 4-foot counter-top-area wth kitchen cabinets for dishes, stove, a 5-foot tall junior-sized fridge), installed in any hotel room you've ever stayed in before. If you don't ask for housekeeping BEFORE 9 a.m., they refuse to provide it that day! Seemed arbitrary. Similarly, Breakfast is from 6 a.m. to 9 a.m. hard stop. .The staff was generally disinterested, dismissive, and unhelpful (with a few exceptions). I asked a housekeeper for something small, and the response was: ”no.” Surprising response in a Marriott. I write these reviews more for myself so I know which hotels I've stayed at in an area and which ones to avoid in the future. I will not stay at this property again -- there are many lower-priced options in the area, and this was the MOST expensive hotel of them all. I expected more from a Marriott, and certainly from the most expensive hotel in the area -- which was why I chose it, hoping for an ”elevated” experience on a two-day trip with family.
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