Baiken Mosque附近的阿拉木圖酒店

服務好，酒店內設施齊全，周边有很多不同景點，衣，食，住，行等配套設施也不錯，環境清潔。附近之商場懂英語人不多，天天要用GOGGLE TRANSLATE。超级市埸可購買不同物品。早餐丰富，有不同款式之食物，廚師認真，笑容可掬，每天都有BRUNCH感覺。大堂接待經理团隊友善，和藹可親，樂於助人，協助解决在住宿期間外出之交通及郵遞包裹，推介附近小店購買日常用品,特別是Aruzhan。謝謝妳!祝你健康美丽快樂每一天!貴店生意興隆!

我根據他們提供的照片預訂了這家酒店,但顯然他們的照片與現實不符。前台東西告訴我,他們拍的照片是土耳其的酒店,而且本身的房間不一樣,是的,完全不一樣。 房間很小,真的非常非常小。好像酒店挺新的。早餐還不錯,在山上視野很好。 我還會再住嗎?回答不

早餐不錯,但不是太棒了。房間不錯,乾淨,衛生間有一些用品。酒店週邊的公園和地方不錯,可以好好走走,如果願意的話。早上總是有噪音(我想清潔工做了一些工作)。另一個問題是早上的早餐時間是早上10點,這對從歐洲旅行的人來說不方便。正如我所理解的,沒有可用的替代品。我們要求一瓶水,另一個空白到房間,要得到它們很有挑戰性。特別是,有一瓶水,因爲他們拒絕把費用放在酒店房間,但要求現金付款,這對我們來說是一個驚喜。

位置不錯。好早餐。和藹的人們。完美留在洲際阿拉木圖。我想向商務人士推薦這家酒店。

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo

性價比與國內那是天差地別，衹相當於國內60元左右的，且價格波動還特別大。真擔心牛高馬大的客人在逼窄的房間裏轉身難、翻身難床不夠寬，除了二個床頭櫃，沒有放行李物品的地方，更別說有張桌子枱板什麼的，有的“陽台”類似一個電梯井道，1.9m以下的，別侈望能看到外麪，看到了也是另一棟樓的外牆。

阿拉木圖最高級的酒店，視線很好，可以看到雪山樓下還有一個非常大型的shopping mall，前台有免費的蘋果，以及入住的果汁，前台的服務非常好，還有專門的服務人員指引我們到房間裏面。

Our July 3-12, 2023, family stay at the Novotel Almaty City Center Hotel for our son and daughter-in-law’s Qyz Uzatu bride’s wedding was memorable and outstanding. The staff was accommodating beyond expectations. Examples of services and assistance furnished include: 1) gorgeous congratulatory bouquet of roses, cake, and bottle of champagne for bride and groom upon their arrival, 2) Front Desk Receptionist Elmira ordered, negotiated, and “babysat” multiple wedding flower bouquets the day of the bride’s wedding event, 3) Deputy General Manager Yevgeniy personally helped finalize five 10-day room reservations, following up multiple times ensuring our full satisfaction, then emailing us a farewell and thank you note for our stay, 4) Front Desk Manager Altyn happily assisted with various requests, 5) entire staff was cooperative, positive, and professional, and 6) hotel restaurant’s breakfast buffets were delicious, and lunches were quite satisfying, too. Additionally, the hotel location was fantastic b/c: it’s adjacent to the large public plaza with memorial and fountains, as well as the tram to the nearby mountaintop which had restaurants, zoo, amusement park, etc.; walkable city center with nearby restaurants, shopping, green spaces, and more. Based on our family’s experience, we zealously endorse and recommend the Novotel Almaty City Center Hotel and will fondly remember our stay and the hotel’s kind, thoughtful, and service-oriented staff for taking care of our family.

服务熱情， 设施：也好 卫生：整洁

首先,它是一個美麗的城市,我從第一天開始就對這家酒店的體驗是積極的,非常有禮貌的員工,漂亮的環境房間相當不錯,很乾淨,價格不是很高,客房服務也做了很好的部分,我住的最放鬆的部分是我去GO-SPA的時候,它很棒,SPA中的設施很棒,員工非常積極,泳池很乾淨,所有發光體都得到了更新,衛生部分得到了非常恰當的照顧,總的來說,我給AISER酒店的5分之5,並會向我的朋友們推薦。