We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo
2024-01-07裝修,相信阿夫羅拉酒店周到的服務和一流的設施,會讓您在阿拉木圖開展一段難忘的旅行。從酒店出發,至Alma Ata 2僅有4km遠。附近很多景點,包括Almadina Mosque、Rock Crystal和Artfoglio Art Gallery都離酒店不遠。酒店坐落於White Piano Gallery邊,附近還有很多景點包括Church of All the Afflicted和Bastau。酒店對客房的裝飾十分考究,每間設施齊全的客房都配備有衣櫃/衣櫥。除此之外,配備有24小時熱水和吹風機的浴室是您消除一天疲勞的好地方。在酒吧點上一杯消除一天的疲勞,對於旅客來説是一個不錯的休閑選擇。若是覺得酒店的餐飲無法滿足您挑剔的味蕾,不妨去附近的Daily Coffee(其他)、Genatsvale(酒吧/酒館)或Marrone Rosso(其他)品嚐下一流的推薦美食。酒店休閑區提供了各類設施,您可以在這裏舒緩身心壓力。24小時開放的前台服務可為您隨時提供訊息,以幫助您探索這個魅力之都。
附近很多景點,包括Korkem Tus Gallery、Botanical Garden和The Museum of Arts of the Republic of Kazakhstan都離酒店不遠。酒店坐落於White Piano Gallery邊,附近還有很多景點包括Never Visit Kazakhstan和Oyu Art Gallery。酒店為您在客房內配備了熨衣設備、房內保險箱和空調,所有入住的客人均可便捷的使用。有飲水需求的旅客,酒店還為您提供了電熱水壺和瓶裝水。浴室內提供拖鞋、24小時熱水和吹風機,讓您感受到賓至如歸的享受。在大堂吧點上一杯消除一天的疲勞,對於旅客來説是一個不錯的休閑選擇。如果您喜歡安靜的用餐,酒店可以提供房間送餐服務。若是覺得酒店的餐飲無法滿足您挑剔的味蕾,不妨去附近的Turandot(其他中餐)、Daily Coffee(其他)或Trieste(西餐)品嚐下一流的推薦美食。酒店種類繁多的休閑設施能為每一位下榻於此的您創造多元化的休閑空間,這其中包括按摩室和健身室。酒店的會議廳和商務中心提供優質服務,是眾多商旅客選擇入住這裏的原因。品質保證的禮賓服務,讓您真正體驗賓至如歸的享受。
對於想要捕捉阿拉木圖城市風采的旅客來説,裏克瑟斯阿拉木圖酒店是一個理想的選擇。著名的景點Umai Museum of Arts、St. Nicholas Cathedral和Monument to Chokan Valikhanov均可步行很短距離到達。從酒店到Museum of Folk Music Instruments named after Yihlasa遊覽很方便,哈薩克斯坦中央國家博物館和Military-Historical Museum也均在附近。客房內的所有設施都是經過精心的考慮和安排,包括國際長途電話、熨衣設備和房內保險箱,滿足您入住需求的同時又能增添家的温馨感。服務人員會提前為您準備好電熱水壺和瓶裝水,以滿足您的飲水需求。除此之外,配備有拖鞋、24小時熱水和吹風機的浴室是您消除一天疲勞的好地方。酒吧給旅客提供了一個舒適的環境,可供休憩。旅客想要在自己的房間邊聽音樂邊享受美食,衹需呼叫送餐服務。相信按摩室周到的服務和室內泳池一流的設施,會讓您擁有別樣的體驗。酒店配備有會議廳和商務中心,可供旅客使用。酒店設有理髮美容中心,您可以在這裏做美容沙龍。
訪訪客2023.11.22
GOOD HOTEL WITH LIMITED EATING OPTIONS FOR INDIANS I stayed in this hotel for 5 nights and not a single day was there enough options for Indian tourists. This is disheartening as tourists are paying whopping 25k to 30k per night. Indian tourists groups form atleast 30%- 40% of their total people staying in hotel When asked restaurant manager to make something available for Indians.. they simply denied . Indian tourists deserve much better Rooms are better . They have Jacuzzi which was amazing 👏 😍 The housekeeping cleaning was not upto mark. That was disappointing 😞 But the best part is temperature controlled swimming pool and hamam- steam sauna .. this relaxes and calms muscles. Overall the stay was OK.. but the price we paid was too much
對於想要捕捉阿拉木圖城市風采的旅客來説,卡佐爾公園酒店是一個理想的選擇。酒店地理位置優越,駕車至Almaty 2 Train Station僅需3km 。旅客們會發現Umai Museum of Arts、St. Nicholas Cathedral和Central Museum of Railway Transport of the Republic of Kazakhstan距離酒店都不遠。酒店佔盡地理之宜,Monument to Soldiers-Internationalists、The Museum of Arts of the Republic of Kazakhstan和Almaty City Central Mosque離此都很近。在空閑的時候,去酒吧喝杯飲品放鬆一下是不錯的選擇。對於顧客來説,可以在健身室享受鍛鍊的樂趣。24小時開放的前台服務可為您隨時提供訊息,以幫助您探索這個魅力之都。
訪訪客2023.01.31
I booked this hotel at the last minute and was completely satisfied with the service, accommodations and location. The price was also good, and the hotel has an on-site restaurant that serves a full and varied breakfast, if that’s what you want. I’ve bookmarked the Kazzhol Park Hotel for my next trip to Almaty!
FM旅舍阿拉木圖旅館是阿拉木圖新裝修的酒店之一,於2023-03-31正式投入使用。酒店地理位置優越,駕車至Alma Ata 2僅需1km 。旅客們會發現Monument to Bauyrzhan Momyshuly、Key Quest和Arbat Shopping Street距離酒店都不遠。酒店佔盡地理之宜,Monument to Soldiers-Internationalists、Vernissage Gallery和哈薩克斯坦國家樂器博物館離此都很近。咖啡壺/茶壺和瓶裝水可供使用,便捷的客房設施定能讓您倍感舒適。浴室內提供24小時熱水,讓您感受到賓至如歸的享受。優美的環境,再搭配上細緻周到的服務,酒店的休閑區定能滿足您的品質需求。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。
不論是商務還是休閑旅客,多瑪青年旅館都能讓您的阿拉木圖之行變得更加美好而難忘。旅客們會發現Arvest Art Gallery、Zhambyl Kazakh State Philharmonic Society和Military History Museum of the Ministry of defense of Kazakhstan距離酒店都不遠。酒店對客房的裝飾十分考究,每間設施齊全的客房都配備有衣櫃/衣櫥。除此之外,配備有吹風機的浴室是您消除一天疲勞的好地方。優美的環境,再搭配上細緻周到的服務,酒店的休閑區定能滿足您的品質需求。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。
對於想要捕捉阿拉木圖城市風采的旅客來説,我愛我家是一個理想的選擇。酒店距離Alma Ata 2僅有2km。在該地區觀光很容易,Husseiniya Mosque、Central Synagogue of Kazakhstan和Almadina Mosque都在酒店附近。從酒店出發可方便前往市內的眾多著名景點,包括Amine Mosque、Artfoglio Art Gallery和Kystaubayuly Manas Mosque。酒店提供的體育和休閑設施,旨在為旅客營造多姿多彩的住宿體驗。
不論是商務還是休閑旅客,哈薩克斯坦酒店(Kazakhstan Hotel)都能讓您的阿拉木圖之行變得更加美好而難忘。著名的景點Museum of Geology of the Republic of Kazakhstan、Central Scientific Library和Kazakhstan National Science Academy均可步行很短距離到達。從酒店到Commerce and Industry House Iskhak Gabdulvaliyev with Sons遊覽很方便,Kok-Tube Hill和Cinema Tsezar也均在附近。酒店對客房的裝飾十分考究,每間設施齊全的客房都配備有空調。在餐廳服務方面,酒店西餐廳會提供美食。酒店設有酒吧,您可在這裏放鬆身心,享受極致貼心的服務。旅客想要在自己的房間邊聽音樂邊享受美食,衹需呼叫送餐服務。酒店設備優良,旅客可使用為您提供的按摩室等休閑設施。酒店配備有會議廳和商務中心,可供旅客使用。理髮美容中心能提供造型設計,滿足您各種社交需求。酒店客人可以額外使用免費停車場。