阿拉木圖Polyana Gigantskikh Orekhovykh Derev＇yev附近酒店

GOOD HOTEL WITH LIMITED EATING OPTIONS FOR INDIANS I stayed in this hotel for 5 nights and not a single day was there enough options for Indian tourists. This is disheartening as tourists are paying whopping 25k to 30k per night. Indian tourists groups form atleast 30%- 40% of their total people staying in hotel When asked restaurant manager to make something available for Indians.. they simply denied . Indian tourists deserve much better Rooms are better . They have Jacuzzi which was amazing 👏 😍 The housekeeping cleaning was not upto mark. That was disappointing 😞 But the best part is temperature controlled swimming pool and hamam- steam sauna .. this relaxes and calms muscles. Overall the stay was OK.. but the price we paid was too much

我在多馬旅社住了三天...2023年11月..這是一次非常愉快的住宿..旅社很乾淨舒適..位置不錯,出入方便。前台接待員Jameela非常好,樂於助人..會再次光臨😊

I booked this hotel at the last minute and was completely satisfied with the service, accommodations and location. The price was also good, and the hotel has an on-site restaurant that serves a full and varied breakfast, if that’s what you want. I’ve bookmarked the Kazzhol Park Hotel for my next trip to Almaty!

性價比與國內那是天差地別，衹相當於國內60元左右的，且價格波動還特別大。真擔心牛高馬大的客人在逼窄的房間裏轉身難、翻身難床不夠寬，除了二個床頭櫃，沒有放行李物品的地方，更別說有張桌子枱板什麼的，有的“陽台”類似一個電梯井道，1.9m以下的，別侈望能看到外麪，看到了也是另一棟樓的外牆。

服务熱情， 设施：也好 卫生：整洁

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo

從迪拜到阿提勞的航班之間我停留了11個小時,我正在尋找機場附近的一家酒店,這家酒店既方便又價格合理。埃爾比勒大酒店就是這兩家。我在網上進行了預訂,可以選擇在抵達時付款。預訂提供了從機場免費接送和第二天上午非常合理的接送。酒店通過Whatsapp確認了一切。無聯繫付款。乾淨的房間。乾淨的亞麻布。友好高效的服務。我通過WhatsApp訂購了一個簡單的漢堡和薯片,食物到達時又熱又新鮮。迷你吧庫存充足,價格合理。他們的菜單很豐富(55頁的書),從一碗鷹嘴豆泥到一盤肉、蛋糕、雞尾酒等等,都適合客人。對於旅行者來說,這家酒店非常值得。謝謝,埃爾比勒大酒店!

房間比較老舊，但是在富人區，主要是我們本身在該酒店住着呢，三人間兩個1.5米 單人床 一個1.8大床 三個老爺們住正好，攜程上面預訂的三人間1300，於是退房又在攜程上訂了，不能退，但是在上面訂的房是一個1.8的大床 然後1.2的小床，其實是角落上的不規則的房間硬夾出來房間，我們要求加錢住回原來的房間，但是被告知要加38000多金哥才能住回原來的房間， 這下好了 1300加590，1890 多花了三百多塊錢搞了這一出，攜程完全是誤導和失察，體驗感冰點。

В общем сам отель достаточно не плохой, номера со свежим ремонтом и оснащение в них нормальное (все есть). Все остальное конечно тихий ужас: при заселении не было КАРТОЧКИ для открытия номера! Позор! у нас спросили можно ли вам открыть дверь в номер и оставить вас до у тра без ключа, типа выходить же вы никуда не будете?:) ПЕРСОНАЛ УЖАС!!! Далее, в номере было ОДНО полотенце, ОДНИ тапочки и т.д., как такое возможно когда менеджмент видит, что бронь ОПЛАЧЕНА на ДВОИХ??? Персонал постоянно катается на лифте, дождаться лифт в отеле просто не возможно (ходили пешком!) В целом, отношение к клиенту НИКАКОЕ! В финале и самое важное и ужасное - это конечно ВОРОВСТВО в отеле, украли наушники BOSE прямо из сумки со всеми переходниками, заметил это уже в Самолете когда решил посмотреть фильм, но наушников в сумке не было! Завтраки как и сама еда в отеле - ПОЛНЫЙ ОТСТОЙ! В итоге просто пожалели, что заселились и выбрали именно Grand Mildom, никакой рекомендации для будущих посетителей!