Monique at the front desk was friendly and professional. I am from LA in health inspection field. While my visit does not entail this hotel and my review is solely independent hence the reason it's anonymous, I must say I was very impressed with the breakfast server who I later learned name is Natalie. She does need to learn to smile but she did not stand for people using their bare hands on food items. She reprimanded grown men and replenished the items daily. I am impressed with this because I travel throughout the US and very few Marriott or high end hotels practices this. If I were the health inspector I. Your region who witnessed this daily, I would give you a passing grade with no hesitation along with the current certification. Your management should be proud. My only complaints are housekeeping was poor. They had vacuumed the room and hallway but it still looked dirty. Also while sitting in the lobby I noticed who I later found out to be the GM walked by a piece of trash on the floor on her way to and from. The bathroom. That say a lot to me. Other than that the few people, Monique Natalie Carla and Dennis made my stay well appreciated. Thank you! 😊
First time there. Construction volume imposed some on business meetings. Suite afforded additional meeting space that was needed and functional. Room was clean and w comfortable bed and nice lake view. The complimentary happy hour was enjoyed and served w a smile. Breakfast was very good and with many options to suit any appetite. The location is convenient to I-4, but the traffic did not present a sound issue for this light sleeper. Lunch at the steakhouse would have been a great option, but was not available. The lake promenade and surrounding venues were welcome respites after long days of work. We prepaid in full but at check-in the gentleman at the desk requested payment. He went into a backroom to inquire and came out w the same communication. I called my manager who spoke w the gentleman about the prepayment including, assurances there would be no problem. My manager had to leave home and drive into work on her day off to obtain details to provide to the gentleman. Around this time, Dani became available and offered to help. She quickly located the reservation, noted it was prepaid and she checked me in without any difficulty. Reason for declaring this incident is so that you can provide training required for the gentleman and whomever he was consulting in the backroom. Both were misinformed and may provide improved service w training.
如果你需要一個優越的地理位置,乾淨的酒店,幾乎24/7的咖啡,非常善良的員工,我會100%推薦住在這裏。感恩節前一天,我們和四口之家(2個孩子,我和我的丈夫)一起入住,前台的那位女士對我們來說很友好(原諒我記不清你的名字),非常有幫助。大堂有熱咖啡,早餐滿足了大家的需求。大堂和房間都很乾淨。健身房也條件不錯-有PELOTON Bike Yay!一天晚上我們需要毛巾,Adrian(晚上晚些時候在前台工作)非常快速地把它們跑到我們身邊。我分享所有這些,說我真的在圍欄上預訂這裏住宿,但這對家庭來說是一個非常好的選擇。它不是花哨的,沒有裝飾(但是你不需要用2個小童來保存你的週年紀念旅行),它確實有技巧。酒店離鶴樓超級近(華麗的步行道和購物噸位),離其他餐廳和購物選擇噸位也很近,不要想它就訂它!
Jeff and Christina are 2 of the most kind hearted people I have ever met in my life . They both went above and beyond to help my children and I we are from ohio and my car unfortunately broke down for a bit they not only welcomed us with open arms they called a mechanic and made sure we were comfortable and had help in every way the could possibly help us . This was by fat the best hotel experience I have had.